Greek Speaking Customer Service and Sales Representative

Black Pen Recruitment; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A recruitment agency is seeking a Greek Speaking Customer Service and Sales Representative for a prestigious airline brand. This role involves providing customer assistance with travel-related queries primarily in Greek and English. Candidates must have native fluency in Greek, reside in South Africa, and possess a stable internet connection. Successful applicants will undergo fully paid training for four weeks. The position offers the flexibility of remote work, with a focus on customer satisfaction in a dynamic call center environment.

Benefits

Fully paid product and systems training

Work from home opportunity

Qualifications

• Must possess a South African ID or permanent residence permit.
• Fibre internet connection or fixed ADSL line required.
• UPS solution needed during load shedding.

Responsibilities

• Assist passengers with travel-related queries in Greek & English.
• Work on airline reservation systems and handle voice calls.
• Meet key performance indicators in a time-sensitive environment.

Skills

Native level fluency in Greek language

Fluency in English

Flexibility to work shifts

Job description

Greek Speaking Customer Service and Sales Representative (Contact Center/BPO)

North West, South Africa

Job Openings Greek Speaking Customer Service and Sales Representative (Contact Center/BPO)

About the job Greek Speaking Customer Service and Sales Representative (Contact Center/BPO)

Our client specialises in inbound multichannel customer support across multiple verticals from their quality, strategically located centres in Fiji, South Africa and Peru and via their work from home colleagues in Namibia. As an international, award-winning, multilingual contact centre, they know that our staff and the relationships they have with their clients are their greatest and most valuable assets. Because of this, they work tirelessly to embody their client's brands. They call this client experience: Our people, your brand.

Job Type: Full time/Permanent

Location: North West, South Africa

Workplace: Fully Remote

Training: Training must be conducted in office for the first 15 weeks (Waterfront)

Working hours: 40 hours per week at 8-9 hours shifts per day - Rotational shifts Mondays – Sundays including public holidays as operationally required. Working hours will be sent 2 weeks in advance.

Requirements

• Native level fluency in Greek language: Verbal & Written
• Located in South Africa
• Permanent residence permit/ South African ID holders only
• Flexibility to work shifts
• Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.
• UPS Solution required during load shedding (Inverters available for purchase via our client or own solution accepted).
• Fully paid product and systems training provided.
• Training: 4 weeks (Fully Paid).

Responsibilities

• Work for a prestigious airline brand on various work streams
• Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Greek & English languages
• Work on airline reservations systems & handling voice calls in English & Greek may include some written correspondence.
• Daily interactions with international passengers with queries and compliments
• Required to meet specific key performance indicators and meet expected client service levels.
• Demanding and time-sensitive call center environment