Graduate Trainee - Business Analyst

Recruitment Matters; South Africa; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment agency in South Africa is looking for a Business Analyst to lead discussions with stakeholders and validate business requirements. You will document processes and recommend technology solutions while translating requirements into Jira tickets. The ideal candidate has a Bachelor's degree in IT/Computer Science, completes or pursues Business System Analysis, and has 1-2 years of experience in a similar role. Proficiency in technical tools and strong communication skills are essential.

Qualifications

• 1-2 years' experience in a Business Analyst role, especially in technology projects.

Responsibilities

• Lead discussions with stakeholders to gather and validate business requirements.
• Communicate technical and functional solutions clearly to stakeholders.
• Document business processes and functional/technical specifications.
• Recommend cost-effective technology solutions aligned with business needs.
• Translate requirements into actionable Jira tickets for the development team.
• Conduct User Acceptance Testing (UAT) and manage issue tracking.

Skills

Strong computer literacy and understanding of mobile/web/back-end systems

Proficiency with Jira

Proficiency with Smartsheet

Proficiency with Confluence

Proficiency with Google Drive

Proficiency with Microsoft Office

Knowledge of SDLC methodologies and Agile practices

Strong project management, planning, and analytical thinking skills

Excellent written communication

Excellent verbal communication

Customer management and stakeholder engagement

Teamwork, collaboration, and conflict resolution

Problem-solving

Stress tolerance

Independence

Assertiveness

Leadership

Multitasking

Attention to detail

Empathy

Innovation

Adherence to rules

Business acumen

Education

Bachelor's degree in Information Technology, Computer Science, or related discipline

Completed or pursuing a Business System Analysis course

Tools

Jira

Smartsheet

Confluence

Google Drive

Microsoft Office

Job description

Key Responsibilities

• Lead discussions with stakeholders to gather, understand, and validate business requirements.
• Communicate technical and functional solutions clearly to stakeholders.
• Obtain approval/sign-off on documented workflows and specifications.
• Identify, analyze, and propose solutions for business problems.
• Document business processes and functional/technical specifications.
• Recommend cost-effective technology solutions aligned with business needs.
• Translate requirements into actionable Jira tickets for the development team.
• Conduct User Acceptance Testing (UAT) and manage issue tracking.
• Provide 3rd-level technical support and perform root cause analysis for live projects.
• Ensure technology solutions meet organizational quality standards.
• Monitor project risks and provide proactive solutions.
• Ensure compliance with company policies, procedures, and approval processes.
• Maintain accurate documentation using proper formatting, UK English grammar, and punctuation.
• Track time in Jira/Tempo with correct project code allocation.
• Contribute to a culture of accountability, quality, and stakeholder satisfaction.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related discipline.
• Completed or pursuing a Business System Analysis course.
• 1-2 years' experience in a Business Analyst role (preferably in technology projects).

Skills

• Strong computer literacy and understanding of mobile/web/back-end systems.
• Proficiency with Jira, Smartsheet, Confluence, Google Drive, Microsoft Office.
• Knowledge of SDLC methodologies and Agile practices.
• Ability to document and interpret technical requirements.
• Strong project management, planning, and analytical thinking skills.
• Excellent written and verbal communication.
• Customer management and stakeholder engagement.
• Teamwork, collaboration, and conflict resolution.
• Problem-solving, stress tolerance, independence, assertiveness.
• Leadership, multitasking, persistence, attention to detail.
• Empathy, innovation, adherence to rules, and business acumen.