Gorgias Technical Customer Service Representative

TalentPop App; Remote; ZAR 50 000 - 200 000; Full time

Job summary

An innovative tech company is seeking a Gorgias Technical Customer Service Representative for a full-time remote role. This position involves providing high-level technical support, analyzing customer data for improvement, and ensuring efficient ticket resolution. Ideal candidates will possess at least 1 year of Gorgias experience and strong communication skills. Additionally, the company offers perks like project bonuses, health coverage, and opportunities for career growth.

Benefits

Project bonus opportunities

Permanent remote setup

PTO and paid holidays

Health and dental coverage

Career path opportunities

Qualifications

• Minimum 1 year of hands-on experience using Gorgias is REQUIRED.
• 1+ year of experience in technical support or troubleshooting roles.
• Exceptional written and spoken English communication skills.

Responsibilities

• Provide high-level technical support via Gorgias CRM.
• Analyze data and offer insights for customer experience improvements.
• Own ticket resolution end-to-end with accountability.

Skills

Experience using Gorgias

Technical support experience

Problem-solving skills

Written and spoken English communication

Experience in e-commerce

Tools

Gorgias CRM

Job description

We’re Hiring: Gorgias Technical Customer Service Representative (Remote)

TalentPop is partnering with one of the fastest‑growing e‑commerce brands to hire a best‑in‑class Gorgias Technical Customer Service Representative. This senior‑level, full‑time remote role is ideal for candidates who thrive in high‑performance support environments.

About The Job

• Full‑time, remote position
• Work with global teammates in a fast‑paced e‑commerce environment
• Immediate start preferred for qualified candidates

What You’ll Do

• Provide high‑level technical support via Gorgias CRM (email, chat, and troubleshooting)
• Analyze data and offer insights for customer experience improvements
• Own ticket resolution end‑to‑end with accountability and urgency
• Track backlogs and ensure all customer queries are resolved promptly
• Deliver clear, quality‑based communication that supports customer success

What We’re Looking For

• Minimum 1 year of hands‑on experience using Gorgias is REQUIRED
• 1+ year of experience in technical support or troubleshooting roles
• Exceptional written and spoken English communication skills
• Strong problem‑solving skills and comfort navigating CRMs
• Highly motivated, intellectually curious, and resourceful
• Experience in e‑commerce or SaaS support is a strong plus

Technical Requirements

• Minimum internet speed: 20 Mbps (download and upload)
• Own laptop or desktop with at least Intel i5 processor (or equivalent)
• Minimum of 8 GB RAM
• Reliable power supply and quiet workspace
• Tech setup must meet remote‑work standards for productivity

Perks & Benefits

• Project bonus opportunities and annual salary increase
• Permanent remote setup with long‑term stability
• PTO and paid holidays
• Health and dental coverage or a health stipend depending on location
• Career path opportunities: Team Lead, Trainer, and more

Why TalentPop?

• Fast‑growing company with room for advancement
• Collaborative and values‑driven culture
• High‑level training and support from a global team
• Opportunities to work with top‑tier e‑commerce brands
• Commitment to personal and professional development

Seniority level

Associate

Employment type

Full‑time

Job function

Other

Industries

IT Services and IT Consulting

Ready to apply? Join us in shaping the future of e‑commerce support.