Global Warranty Technician - Elevate Claims & Service

Barloworld Power Angola; Bellville; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading machinery company is seeking an experienced Warranty Specialist in Bellville, Western Cape. The role involves managing warranty claims effectively, achieving targets, and providing support for warranty resolutions. Candidates should have a Grade 12 education, preferred qualifications as a qualified artisan, and significant experience within the warranty process. Strong problem-solving, technical understanding, and attention to detail are essential. This position offers the opportunity to enhance warranty skills in a dynamic environment.

Qualifications

• Grade 12 required with a qualified artisan qualification preferred.
• Four years of post-apprenticeship experience needed.
• Strong understanding of warranty service principles and applicable product knowledge.

Responsibilities

• Achieve warranty balance scorecard targets and KPIs.
• Control costs effectively for warranty claims.
• Provide feedback on warranty issues and support resolutions.

Skills

Warranty management skills

Problem solving

Attention to detail

Customer responsiveness

Organisational awareness

Education

Grade 12

Qualified Artisan

Tools

MS Office

SIS

SAP/CRM

Job description

A leading machinery company is seeking an experienced Warranty Specialist in Bellville, Western Cape. The role involves managing warranty claims effectively, achieving targets, and providing support for warranty resolutions. Candidates should have a Grade 12 education, preferred qualifications as a qualified artisan, and significant experience within the warranty process. Strong problem-solving, technical understanding, and attention to detail are essential. This position offers the opportunity to enhance warranty skills in a dynamic environment.