Global Student Success Coach - Remote, Flexible Shifts

Hyperiondev; Gauteng; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading tech education firm in South Africa is seeking a Student Support Coach to assist coding bootcamp students. The role involves advising students, monitoring progress, and providing academic support. Ideal candidates have strong communication skills, customer support experience, and can work flexible hours. It's an integral role for a fast-growing organization that values education in tech.

Benefits

Flexible & remote working

Enroll in Coding Bootcamps

Opportunities to work with leading ed-tech companies

Qualifications

• At least 2 years of experience in online customer support or a student success role.
• Fast learner with meticulous attention to detail.
• Willingness to work rotating shifts, including evenings and public holidays.

Responsibilities

• Provide individualized academic advising to students.
• Monitor students' academic progress, attendance, and performance.
• Serve as a resource for students seeking assistance with academic challenges.

Skills

Written communication skills

Verbal communication skills

Attention to detail

Experience with ticket management systems

Customer support experience

Education

Completed Matric qualification

University degree

Tools

Zendesk

Intercom

Job description

A leading tech education firm in South Africa is seeking a Student Support Coach to assist coding bootcamp students. The role involves advising students, monitoring progress, and providing academic support. Ideal candidates have strong communication skills, customer support experience, and can work flexible hours. It's an integral role for a fast-growing organization that values education in tech.