German-Speaking Remote Airline Support & Sales Rep

Black Pen Recruitment; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A customer service recruitment firm is seeking a German Speaking Customer Service & Sales Representative to assist passengers with travel-related queries for a prestigious airline. Responsibilities include handling voice calls in both German and English, working on airline reservations systems, and meeting key performance indicators in a demanding call center environment. This is a fully remote position located in South Africa and requires flexibility in working shifts.

Qualifications

• Must have permanent residence permit or South African ID.
• Required to handle customer queries in German and English.
• Experience in call center environments preferred.

Responsibilities

• Assist passengers with travel-related queries in German & English.
• Work on airline reservations systems and handle voice calls.
• Meet specific key performance indicators in a fast-paced environment.

Skills

Fluent in German

Customer service skills

Ability to work in a team

Flexibility to work shifts

Job description

A customer service recruitment firm is seeking a German Speaking Customer Service & Sales Representative to assist passengers with travel-related queries for a prestigious airline. Responsibilities include handling voice calls in both German and English, working on airline reservations systems, and meeting key performance indicators in a demanding call center environment. This is a fully remote position located in South Africa and requires flexibility in working shifts.