German-Speaking Customer Service Advisor

Best Hire; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

An international customer service organization is looking for a German-speaking Customer Service Advisor for their on-site role in Durban. This position involves managing customer cases and ensuring excellent service. Candidates should have a minimum of 6 months call centre experience and be fluent in German. Attractive benefits include medical aid and ongoing training opportunities. Join a collaborative team environment focused on individual growth and customer satisfaction.

Benefits

Medical aid for employee and dependents

Pension fund

Subsidised transport

Group life cover

Employee Assistance Programme

Ongoing training and professional development

Qualifications

• Minimum of 6 months international call centre experience.
• Fluent in German (spoken and written).
• Comfortable working in a fast-paced retail customer service environment.

Responsibilities

• Take ownership of high-profile and escalated customer cases.
• Manage work orders in accordance with defined business SLAs.
• Deliver excellent customer experiences at all times.

Skills

Fluent in German (spoken and written)

Strong problem-solving skills

Customer service skills

Communication skills

Self-motivated and reliable

Education

Completed Grade 12

Job description

German-Speaking Customer Service Advisor – Reta...

Join a people-first, international organisation where diversity is valued and individuality is celebrated. With teams operating multiple countries, we offer a supportive, inclusive, and collaborative work environment that prioritises employee well‑being, professional development, and long‑term career growth.

This is an on‑site position based at our Durban North Coast office, offering a dynamic and welcoming workplace where teamwork, innovation, and customer focus are central. You will join a close‑knit team of professionals in a stable, long‑term retail customer service project.

Key Responsibilities

As a German‑Speaking Customer Service Advisor – Retail, you will:

Take ownership of high‑profile and escalated customer cases from initiation to resolution

Manage work orders in accordance with defined business SLAs

Proactively identify customer needs and provide effective solutions

Ensure first contact resolution whenever possible

Apply agreed behavioural, quality, and compliance standards consistently

Develop and maintain strong product and campaign knowledge within the retail environment

Accurately verify and update customer information

Protect customer data and comply with information security processes, escalating issues where required

Communicate campaign updates, process changes, and relevant information to colleagues, customers, and management

Share knowledge and best practices with team members

Actively contribute to a positive, collaborative, and performance‑driven team culture

Deliver excellent customer experiences at all times

Requirements and Qualifications

This role is a strong fit if you:

Have a minimum of 6 months international call centre experience (essential)

Have completed Grade 12

Are fluent in German (spoken and written)

Are able to work shifts aligned with European business hours

Are self‑motivated, reliable, and highly responsible

Possess strong problem‑solving, communication, and customer service skills

Are comfortable working in a fast‑paced retail customer service environment

Salary and Benefits

We offer a competitive and comprehensive benefits package designed to support your lifestyle and career development:

Monthly salary

Medical aid / medical insurance for the employee and up to two dependents

Pension fund

Subsidised transport

Group life cover

Employee Assistance Programme (EAP)

• Access to financial well‑being sessions, will‑writing support, and stress management resources
• Ongoing training, upskilling, and professional development opportunities

Team‑building initiatives and a supportive company culture

• An inclusive, people‑focused working environment with long‑term career prospects

Why Join Us

International exposure and structured career progression

Supportive leadership and a people‑centric culture

On‑site role in a professional and welcoming Durban North Coast office

Apply now if you are a German‑speaking customer service professional looking for a stable on‑site role with strong benefits and long‑term growth opportunities.