German-Speaking Airline Support & Sales – Remote

Black Pen Recruitment; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A global customer service partner is seeking a German Speaking Customer Service & Sales Representative based in South Africa. This fully remote role involves assisting passengers of a prestigious airline with travel-related queries in both German and English, handling reservations, and meeting KPIs in a dynamic call center environment. Candidates must have a stable internet connection and be flexible to work 24/7 shifts.

Qualifications

• Fluency in German and English is required for handling customer queries.
• Flexibility to work in a dynamic 24/7 environment is essential.
• Candidates must be based in South Africa with a stable internet connection.

Responsibilities

• Assist passengers with travel-related queries in German and English.
• Handle airline reservations systems and voice calls.
• Meet specific key performance indicators in a demanding call center environment.

Skills

Fluent German

Customer service skills

Flexibility

Job description

A global customer service partner is seeking a German Speaking Customer Service & Sales Representative based in South Africa. This fully remote role involves assisting passengers of a prestigious airline with travel-related queries in both German and English, handling reservations, and meeting KPIs in a dynamic call center environment. Candidates must have a stable internet connection and be flexible to work 24/7 shifts.