German Customer Support Specialist

Believe Resourcing Pty; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading tech company in Cape Town is seeking a Customer Support Specialist to assist customers with their tech inquiries regarding TV and mobile products through email and chat. The ideal candidate should possess problem-solving skills, excellent written English, and proficiency with computers. An independent and goal-oriented mindset is essential, and bilingual candidates (especially German-speaking) are preferred. This role offers a dynamic work environment with opportunities for growth and skill enhancement.

Benefits

Annual leave

Performance reviews

Skill-enhancing courses

Qualifications

• Minimum 6 months in a similar role.
• Strong problem-solving skills.
• Excellent written English.
• Proficiency with computers and software systems.
• Independent and goal-oriented.
• Bilingual candidates preferred, especially German-speaking with C1 proficiency.

Responsibilities

• Handle customer inquiries about TV and mobile products.
• Troubleshoot and resolve technical issues.
• Keep accurate records of customer interactions.
• Stay informed about product updates and features.
• Ensure software updates are compatible with devices.
• Process repair orders and provide warranty information.

Skills

Problem-solving

Written English proficiency

Computer and software proficiency

Customer service

Bilingual (German)

Job description

Introduction

Customer Support Specialist Woodstock Full-time 8am - 5pm (Monday - Friday)

Salary: R R

CTC per month - depending on experience

About the Client: A leading tech company that's all about delivering top-notch TV and mobile phone products and services. This client is known for their innovative solutions and fantastic customer service. They value a vibrant and supportive work environment, perfect for those who love technology and teamwork.

About the Role

As a Customer Support Specialist, you'll be the go-to expert for customers, answering their questions and solving their tech troubles via email and chat.

If you're tech-savvy, detail-oriented, and love helping people, this role is for you.

Why Work for Them

Stay updated and expand your knowledge; a great environment that encourages growth and learning; enjoy a dynamic job with annual leave, performance reviews, and skill‑enhancing courses.

Responsibilities

• Handle customer inquiries about TV and mobile products via email and chat.
• Troubleshoot and resolve technical issues.
• Keep accurate records of customer interactions.
• Stay informed about product updates and features.
• Ensure software updates are compatible with devices.
• Process repair orders and provide warranty information.

Requirements

• Minimum 6 months in a similar role.
• Strong problem‑solving skills.
• Excellent written English.
• Proficiency with computers and software systems.
• Independent and goal‑oriented.
• Bilingual candidates preferred, especially German‑speaking with a C1 proficiency level.

Package & Remuneration

Salary: R R

CTC per month - depending on experience