General Manager EE/AA

The Legends Agency; Noord-Kaap; On-site; ZAR 600 000 - 750 000; Full time

Job summary

A luxury lodge in Northern Cape is seeking a General Manager to lead operations, enhance guest experiences, and manage teams effectively in a 5-star setting. The ideal candidate must possess over 15 years of hospitality experience, with significant leadership roles and expertise in financial acumen, team development, and operational excellence. This role offers competitive remuneration and the opportunity to work in a stunning natural environment.

Benefits

Competitive remuneration

Work in a beautiful natural environment

Leadership opportunity in luxury hospitality

Qualifications

• 15+ years of hospitality experience, 10 of which in leadership roles.
• Experience managing staff of 80-100 employees.
• Proficiency in Microsoft Office and relevant systems.

Responsibilities

• Champion exceptional guest experiences in a 5-star environment.
• Oversee budgets, financial performance, and profitability.
• Inspire and train a passionate team for excellence.
• Drive quality control and uphold safari lodge standards.
• Manage procurement and supplier relationships.

Skills

Exceptional guest experience

Operations management

Financial acumen

Leadership and team development

Procurement and stock control

PMS & POS systems proficiency

Education

Degree/Diploma in Hospitality or Business Management

Job description

General Manager EE/AA, Northern Cape, R35,000-R40,000 CTC

As the GM you will be the heartbeat of the lodge, balancing luxury hospitality with the serenity of the wilderness. You'll lead with vision, ensuring seamless lodge operations across food & beverage, rooms division, guest services, and property maintenance.

You will:

• Champion exceptional guest experiences in a 5-star environment.
• Oversee budgets, forecasting, and financial performance to maximize profitability.
• Inspire, train, and mentor a passionate team, creating a culture of excellence.
• Drive quality control and uphold the highest safari lodge standards.
• Manage procurement, stock control, and supplier relationships with precision.
• Lead with calm authority in resolving challenges and ensuring smooth operations.

Requirements

• Must be from or currently living in the Northern Cape.
• Degree/Diploma in Hospitality or Business Management (minimum 3 years).
• 15 + years of hospitality experience, with at least 10 years in leadership at a 4- or 5-star property.
• Experience managing various departments such as Restaurant (Back and Front of House), Housekeeping, Garden and Maintenance & Reception
• Experience managing a large staff complement of between 80-100 staff
• Strong track record in operations management, including F&B, Rooms, and Facilities.
• Proven financial acumen: budgeting, forecasting, and expense control.
• Proficiency in Microsoft Office, PMS & POS systems.
• Exceptional leadership, training, and team development skills.
• Flexible, resilient, and solutions-driven with impeccable attention to detail.
• Knowledge of stock control, procurement, and supplier management.
• Sober habits required.

Why Join Us?

• Work in the majestic wilderness of the Northern Cape, surrounded by nature and luxury.
• Lead a proud team in delivering unforgettable safari lodge experiences.
• Be part of a property that values heritage, excellence, and community empowerment.
• Competitive remuneration aligned with senior leadership responsibilities.