General Manager

Wild Dreams Hospitality; Polokwane; On-site; ZAR 300 000 - 500 000; Full time

Job summary

A leading hospitality company in Polokwane, South Africa is seeking an experienced General Manager to provide strategic leadership and operational oversight for all hotel departments. The ideal candidate will have a Bachelor's degree in Hospitality Management and at least 5 years of hotel management experience. This role focuses on enhancing guest satisfaction, driving revenue growth, and ensuring compliance with regulations while maintaining high service quality standards.

Qualifications

• Minimum 5 years experience in hotel management or hospitality operations.
• Proven track record in driving operational efficiency and revenue growth.
• Commitment to diversity, equity, and inclusion within the workplace.

Responsibilities

• Lead and manage day-to-day operations of the hotel.
• Develop and implement strategies to enhance guest satisfaction and profitability.
• Oversee finance, human resources, and departmental budgets.
• Ensure compliance with health, safety, and hospitality regulations.

Skills

Leadership skills

Interpersonal skills

Communication skills

Problem-solving abilities

Organizational abilities

Education

Bachelors degree in Hospitality Management or Business Administration

Job description

The General Manager will provide strategic leadership, operational oversight, and management of all hotel departments. This role ensures excellent guest experiences, drives revenue growth, and maintains high standards of service quality across all operations.

Candidate requirements:

• Bachelors degree in Hospitality Management, Business Administration, or related field.
• Minimum 5 years experience in hotel management or hospitality operations.
• Strong leadership, interpersonal, and communication skills.
• Proven track record in driving operational efficiency and revenue growth.
• Exceptional problem-solving, decision-making, and organizational abilities.
• Commitment to diversity, equity, and inclusion within the workplace.

Responsibilities:

• Lead and manage day-to-day operations of the hotel, ensuring operational efficiency.
• Develop and implement strategies to enhance guest satisfaction and hotel profitability.
• Oversee finance, human resources, and departmental budgets.
• Ensure compliance with health, safety, and hospitality regulations.
• Build and maintain strong relationships with clients, suppliers, and stakeholders.
• Mentor, train, and develop departmental managers and staff.
• Monitor market trends and develop initiatives to maintain competitive advantage.