General Manager

Red Ember Recruitment (PTY) Ltd; Cape Town; On-site; ZAR 600 000 - 750 000; Full time

Job summary

A luxury travel company is seeking an experienced General Manager in Cape Town to lead their team and oversee daily operations. The role requires a dynamic leader with a minimum of 3 years in luxury travel or hospitality, strong leadership abilities, and a passion for delivering exceptional guest experiences. Responsibilities include managing operations, inspiring a high-performing team, and aligning guest experiences with luxury standards. This is a full-time position offering a unique opportunity within a boutique organization.

Qualifications

• Minimum 3 years management experience in luxury travel, hospitality or related service environment.
• Strong leadership and people-management skills.
• Excellent organizational and problem-solving abilities.

Responsibilities

• Lead and develop a high-performing team committed to exceptional service.
• Oversee reservations operations and premium transportation services.
• Manage day-to-day operations while driving profitability and long-term growth.

Skills

Leadership Experience

Restaurant Management

Hospitality Experience

Profit & Loss

Recruiting

Education

Diploma

Job description

Our client a boutique provider of high‑end tailor‑made travel and lifestyle experiences is seeking an experienced and inspirational General Manager to lead their team and oversee daily operations. This is a rare opportunity for a dynamic leader who is passionate about luxury service operational excellence and creating unforgettable guest journeys.

Role Overview

As General Manager you will guide a multi-disciplinary team, ensure seamless delivery across all operational touch points and drive sustainable business growth. You will play a strategic role in shaping service standards, elevating guest experiences and enhancing overall business performance.

Key Responsibilities

• Lead, inspire and develop a high‑performing team committed to exceptional service
• Oversee reservations operations and premium transportation services with a focus on efficiency and guest satisfaction
• Manage day‑to‑day operations while driving profitability performance and long‑term growth
• Build and maintain strong relationships with clients, partners and suppliers
• Ensure all guest experiences align with the brand's values and luxury standards

Requirements

• Minimum 3 years management experience within luxury travel, experiential tourism, hospitality or a related premium service environment
• Demonstrated success in operational and financial management roles
• Strong leadership and people‑management skills with the ability to mentor, motivate and guide teams
• Excellent organizational, communication and problem‑solving abilities
• Commercial mindset with the ability to identify and leverage business opportunities
• A passion for sustainability, cultural authenticity and delivering meaningful personalised experiences

Required Skills

Travel and Tourism General Manager

Required Education

Diploma

Key Skills

Restaurant Experience, Hospitality Experience, Interviewing, Management Experience, Profit & Loss, Employment & Labor Law, Sanitation, Leadership Experience, P&L Management, Restaurant Management, Retail Management, Recruiting

Employment Type

Full Time

Experience

Years

Vacancy

1