Funeral Manager Kempton Park

Akani Retirement Fund Administrators; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A company in the insurance industry seeks a Funeral Claims Manager in Gauteng to manage claims operations and ensure customer satisfaction. The ideal candidate will lead a team, implement best practices, and oversee an end-to-end claims process while maintaining compliance and quality standards. Applicants should have a Bachelor's degree, relevant certifications, and 5-10 years of claims management experience. A competitive, market-related package is offered based on experience.

Qualifications

• 5 - 10 years of experience in Claims Management, preferably in the insurance industry.
• Expertise in claims processes and compliance.

Responsibilities

• Oversee end-to-end claims process, ensuring compliance and accuracy.
• Lead and support Funerals team for optimal performance.
• Maintain high standards in claims handling and documentation.
• Address inquiries and concerns, providing timely assistance.
• Identify and investigate potential fraud cases.
• Ensure adherence to insurance regulations and guidelines.
• Analyze trends and metrics to optimize operations.
• Work with other departments to address complex issues.
• Prepare reports and analyses for management review.

Skills

Strong leadership skills

Claims management expertise

Excellent customer service

Fraud detection abilities

Education

Bachelor's degree in Business Administration or related field

Professional certification in Insurance or Claims management

RE1 Certificate

Job description

We are looking for a Funeral Claims Manager to join our team in Kempton Park who will be resposible for leading Funerals claims operations, ensuring efficient processing and customer satisfaction.

Manage a team, implement best practices, and collaborate with stakeholders.

Duties & Responsibilities

• Claims Management: Oversee end-to-end claims process, ensuring compliance and accuracy.


• Team Leadership: Lead and support Funerals team for optimal performance.


• Quality Assurance: Maintain high standards in claims handling and documentation.


• Customer Service: Address inquiries and concerns, providing timely assistance.


• Fraud Detection: Identify and investigate potential fraud cases.


• Compliance: Ensure adherence to insurance regulations and guidelines.


• Performance Management: Analyze trends and metrics to optimize operations.


• Stakeholder Collaboration: Work with other departments to address complex issues.


• Reporting: Prepare reports and analyses for management review.

Desired Experience & Qualification

BCOM / Bachelor's degree in Business Administration, Finance, or a related field.

Professional certification in Insurance or Claims management is highly desirable.

A minimum of 5 - 10 years of experience in Claims Management, preferably in the insurance industry.

RE1 Certificate is required.

Package & Remuneration

Competitive market related package depending on experience.