Funeral Claims Operations Leader

Akani Retirement Fund Administrators; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A company in the insurance industry seeks a Funeral Claims Manager in Gauteng to manage claims operations and ensure customer satisfaction. The ideal candidate will lead a team, implement best practices, and oversee an end-to-end claims process while maintaining compliance and quality standards. Applicants should have a Bachelor's degree, relevant certifications, and 5-10 years of claims management experience. A competitive, market-related package is offered based on experience.

Qualifications

• 5 - 10 years of experience in Claims Management, preferably in the insurance industry.
• Expertise in claims processes and compliance.

Responsibilities

• Oversee end-to-end claims process, ensuring compliance and accuracy.
• Lead and support Funerals team for optimal performance.
• Maintain high standards in claims handling and documentation.
• Address inquiries and concerns, providing timely assistance.
• Identify and investigate potential fraud cases.
• Ensure adherence to insurance regulations and guidelines.
• Analyze trends and metrics to optimize operations.
• Work with other departments to address complex issues.
• Prepare reports and analyses for management review.

Skills

Strong leadership skills

Claims management expertise

Excellent customer service

Fraud detection abilities

Education

Bachelor's degree in Business Administration or related field

Professional certification in Insurance or Claims management

RE1 Certificate

Job description

A company in the insurance industry seeks a Funeral Claims Manager in Gauteng to manage claims operations and ensure customer satisfaction. The ideal candidate will lead a team, implement best practices, and oversee an end-to-end claims process while maintaining compliance and quality standards. Applicants should have a Bachelor's degree, relevant certifications, and 5-10 years of claims management experience. A competitive, market-related package is offered based on experience.