Front Office Leader: Guest Experience & Team Coach

AccorHotel; Randburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading hotel chain in Randburg is seeking an Assistant Front Office Manager to oversee daily operations and ensure exceptional service delivery. The role involves coaching staff, managing budgets, and improving guest experience in a dynamic environment. The ideal candidate should be bilingual in English and Arabic, demonstrate strong leadership skills, and possess a degree or diploma in Hospitality Management. This is an exciting opportunity for motivated individuals to join a vibrant team within a growing hotel network.

Qualifications

• Proven ability to guide and coach team members.
• Bilingual in English and Arabic.
• Excellent leadership and communication skills.
• Strong guest service orientation.

Responsibilities

• Oversee daily operations of Front Office Department.
• Assist in managing sub-departments to maintain service standards.
• Coach staff to achieve service standards.
• Monitor department expenses against budgets.
• Handle guest complaints promptly and effectively.
• Collaborate with IT managers for Property Management Systems.
• Conduct regular assessments to maintain health and safety.

Skills

Ability to guide and coach team members

Bilingual in English and Arabic

Operational knowledge of Property Management System

Computer proficiency in Microsoft Office

Excellent leadership and communication skills

Strong guest service orientation

Ability to balance conflicting priorities

Knowledge of a third language

Highly organized

Education

Degree or Diploma in Hospitality Management

Job description

A leading hotel chain in Randburg is seeking an Assistant Front Office Manager to oversee daily operations and ensure exceptional service delivery. The role involves coaching staff, managing budgets, and improving guest experience in a dynamic environment. The ideal candidate should be bilingual in English and Arabic, demonstrate strong leadership skills, and possess a degree or diploma in Hospitality Management. This is an exciting opportunity for motivated individuals to join a vibrant team within a growing hotel network.