Front Office Leader: Guest Experience & Team Coach

21c Museum Hotels; Randburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A hospitality company seeks an experienced Assistant Front Office Manager to oversee the Front Office Department operations and ensure exceptional guest service. In this dynamic role, you will coach and develop staff, manage daily operations, and maintain high standards. The ideal candidate is bilingual in English and Arabic, has a strong guest service orientation, and will thrive in a fast-paced environment. A degree or diploma in Hospitality Management would be beneficial.

Qualifications

• Proven ability to guide and coach team members.
• Excellent communication and interpersonal skills.
• Highly organized and results-oriented.
• Strong training skills background required.

Responsibilities

• Oversee daily operations of the Front Office Department.
• Assist in managing sub-departments to maintain service standards.
• Coach and mentor staff for excellence.
• Handle guest complaints and staff-related issues effectively.
• Collaborate with IT for Property Management Systems.

Skills

Leadership skills

Bilingual (English and Arabic)

Property Management System proficiency

Computer proficiency (Word, Excel, PowerPoint)

Guest service orientation

Education

Degree or Diploma in Hospitality Management

Job description

A hospitality company seeks an experienced Assistant Front Office Manager to oversee the Front Office Department operations and ensure exceptional guest service. In this dynamic role, you will coach and develop staff, manage daily operations, and maintain high standards. The ideal candidate is bilingual in English and Arabic, has a strong guest service orientation, and will thrive in a fast-paced environment. A degree or diploma in Hospitality Management would be beneficial.