Front Office Leader: Guest Experience & Ops

Mercure; Randburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading hospitality provider is seeking an experienced Assistant Front Office Manager to oversee the daily operations of the Front Office Department in Randburg, South Africa. The ideal candidate is organized, possesses excellent communication skills, and has a passion for exceptional guest service. Responsibilities include managing team performance, handling guest complaints, and ensuring operational efficiency. A degree in Hospitality Management and proficiency in a Property Management System are preferred. Join us in creating memorable experiences for our guests.

Qualifications

• Proven ability to guide and coach team members.
• Bilingual in English and Arabic.
• Strong guest service orientation with training expertise.

Responsibilities

• Oversee daily operations of the Front Office Department.
• Analyze billing instructions and ensure accuracy of invoices.
• Handle guest complaints and staff-related issues effectively.

Skills

Team coaching

Excellent communication

Guest service orientation

Education

Degree or Diploma in Hospitality Management

Tools

Property Management System

Microsoft Office Suite

Job description

A leading hospitality provider is seeking an experienced Assistant Front Office Manager to oversee the daily operations of the Front Office Department in Randburg, South Africa. The ideal candidate is organized, possesses excellent communication skills, and has a passion for exceptional guest service. Responsibilities include managing team performance, handling guest complaints, and ensuring operational efficiency. A degree in Hospitality Management and proficiency in a Property Management System are preferred. Join us in creating memorable experiences for our guests.