Front of House Team Members

Proactive Recruitment; Noord-Kaap; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A luxury hospitality company is seeking a Front of House team member in South Africa, Noord-Kaap. The ideal candidate will possess at least 24 years of experience in luxury hospitality, with excellent communication and interpersonal skills. The role involves welcoming guests, assisting with their needs, maintaining high service standards, and coordinating with various teams to create seamless guest experiences. This position requires a proactive attitude and the ability to work flexible hours in a remote environment.

Qualifications

• Minimum 24 years of experience in luxury hospitality front of house or guest services.
• Ability to work flexible hours in a remote, luxury lodge environment.
• Passion for hospitality and delivering exceptional guest experiences.

Responsibilities

• Welcome guests and provide personalized check-in and check-out experiences.
• Assist with guest queries, reservations, and special requests.
• Maintain high standards of service, professionalism, and attention to detail.
• Coordinate with housekeeping, kitchen, and guiding teams to ensure smooth operations.
• Manage the reception area, including reservations systems, guest records, and communication.
• Uphold health, safety, and compliance standards within the lodge.

Skills

Excellent communication skills

Interpersonal skills

Proactive approach to guest service

Job description

Role Overview

Our client is looking for a professional Front of House team member to provide exceptional guest service in a luxury safari lodge environment. This role is central to creating first impressions and ensuring guests enjoy a seamless and personalised stay.

Key Responsibilities

• Welcome guests and provide personalised check-in and check-out experiences.
• Assist with guest queries, reservations, and special requests.
• Maintain high standards of service, professionalism, and attention to detail.
• Coordinate with housekeeping, kitchen, and guiding teams to ensure smooth operations.
• Manage the reception area, including reservations systems, guest records, and communication.
• Uphold health, safety, and compliance standards within the lodge.

Requirements

• Minimum 24 years experience in luxury hospitality front of house or guest services.
• Excellent communication and interpersonal skills.
• Professional, friendly, and proactive approach to guest service.
• Ability to work flexible hours in a remote, luxury lodge environment.
• Passion for hospitality and delivering exceptional guest experiences.