Front Of House Manager (High Capacity Restaurant)

Jbedeker; Gauteng; On-site; ZAR 8 000 - 15 000; Full time

Job summary

A family-centric restaurant in Centurion is seeking a passionate leader to manage front-of-house operations. The ideal candidate will ensure exceptional guest experiences, lead and train staff, and maintain high operational standards. Responsibilities include oversight of daily procedures, managing guest feedback, and fostering a positive work culture. The proposed salary ranges from R8k to R15k per annum. The role offers a great opportunity to create a vibrant dining atmosphere.

Qualifications

• Strong leadership and people-management skills to train and motivate staff.
• Excellent customer service and communication abilities.
• Highly organized with solid time management.
• Ability to manage service flow under pressure.
• Skilled in handling guest feedback and reservations.

Responsibilities

• Ensure a welcoming environment for guests.
• Recruit, train, and supervise front-of-house staff.
• Oversee daily operations and compliance with hygiene standards.
• Monitor sales performance and assist in revenue targets.
• Promote teamwork and maintain a positive work culture.

Skills

Leadership and people-management skills

Customer service abilities

Time-management and multitasking skills

Ability to handle guest feedback

Attention to detail

Team coordination

CPOS systems knowledge

Hospitality or restaurant management qualification

Flexibility for shifts

Friendly demeanor

Education

Hospitality or restaurant management qualification

Tools

POS systems

Job description

Are you a people‑first leader who thrives where pace and service meet? Join a fast‑growing, family‑centric restaurant in Centurion with a lively atmosphere and a high‑energy team.

Keep service sharp and guests smiling in this high‑capacity restaurant.

Key Responsibilities

Customer Experience

• Ensure a welcoming, professional, and friendly environment for all guests.
• Handle guest complaints or issues promptly and professionally.
• Monitor service quality, presentation and overall guest satisfaction.
• Maintain high standards of cleanliness, ambience and décor in all public areas.

Staff Management

• Recruit, train and supervise front‑of‑house staff (hosts, servers, bartenders, runners, etc.).
• Create and manage staff schedules to ensure adequate coverage during peak and off‑peak hours.
• Conduct regular team meetings to communicate updates, goals and feedback.
• Coach and motivate staff to achieve performance excellence.

Operations & Administration

• Oversee daily opening and closing procedures for the front of house.
• Coordinate with the kitchen and bar teams to ensure smooth service flow.
• Manage reservations, seating plans and customer wait times effectively.
• Monitor stock levels of FOH supplies (menus, POS materials, uniforms, etc.) and place orders as needed.
• Ensure compliance with health, safety and hygiene standards.

Financial Control

• Monitor sales performance and assist in achieving revenue targets.
• Minimize wastage and manage operating costs within budget.
• Assist with cash‑up procedures, petty cash control and daily reconciliations.

Team & Culture

• Promote teamwork and communication between front‑of‑house and back‑of‑house staff.
• Maintain a positive, respectful and professional work culture.
• Lead by example with exceptional customer service and work ethic.

Qualifications & Skills

• Strong leadership and people‑management skills with the ability to train and motivate service staff.
• Excellent customer service and communication abilities; professional and welcoming demeanour.
• Highly organised with solid time‑management and multitasking skills.
• Skilled in handling guest feedback, reservations and service flow under pressure.
• Sound knowledge of POS systems, cash‑up procedures and basic administration.
• Strong attention to detail in presentation, cleanliness and overall guest experience.
• Ability to coordinate effectively with kitchen and bar teams for smooth operations.
• Hospitality or restaurant management qualification advantageous.
• Willingness to work flexible shifts, weekends and public holidays.
• Friendly, reliable and passionate about creating a warm, community‑focused dining experience.

Salary

The proposed salary for the role is R8k - R15k per annum. The offer may be marginally negotiable but will be market related in line with your qualifications, skills and experience.

Please apply online in the link provided. Unfortunately we do not consider CVs on WhatsApp or email.