Front Desk Receptionist — Luxury Hotel Guest Experience

Guardian Private Care home; Pretoria; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A luxury hotel in Pretoria is seeking a Hotel Receptionist to be the first point of contact for guests, ensuring exceptional service throughout their stay. Your responsibilities will include greeting and checking in guests, answering inquiries, and processing payments. The ideal candidate will have a High School Diploma, previous experience in hospitality, and excellent customer service skills. Join our team to create unforgettable experiences for our guests in a friendly and professional environment.

Qualifications

• Previous experience in a similar role is preferred.
• Fluent in English, both verbal and written.
• Strong problem-solving skills.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Check-in and check-out guests efficiently and accurately.
• Handle guest complaints and resolve issues promptly.
• Process payments and maintain accurate records of transactions.

Skills

Customer service skills

Communication skills

Proficient in Microsoft Office

Multitasking

Attention to detail

Education

High School Diploma or equivalent

Tools

Reservation systems

Job description

A luxury hotel in Pretoria is seeking a Hotel Receptionist to be the first point of contact for guests, ensuring exceptional service throughout their stay. Your responsibilities will include greeting and checking in guests, answering inquiries, and processing payments. The ideal candidate will have a High School Diploma, previous experience in hospitality, and excellent customer service skills. Join our team to create unforgettable experiences for our guests in a friendly and professional environment.