Front Desk Manager

SCNet (Pty) Ltd - Supply Chain Network; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A growing procurement technology company in Durban is seeking a Front Desk Administrator / Office Coordinator. The ideal candidate will manage calls, support clients, and handle office administration tasks. Responsibilities include client verification, email management, and assisting executives. Candidates should have strong communication skills and prior experience in office administration. This is an on-site role offering growth opportunities within a structured environment.

Benefits

Opportunity to grow into senior roles

Exposure to multiple business functions

Qualifications

• Previous experience in front desk, office administration, or client support.
• Strong verbal and written communication skills.
• Ability to multitask and stay organised.

Responsibilities

• Manage all incoming calls and visitor interactions.
• Maintain accurate call logs and follow-ups.
• Assist with staff attendance tracking and onboarding.

Skills

Strong communication skills

Excellent organisational abilities

High attention to detail

Professional phone etiquette

Problem-solving skills

Job description

Overview

Job Title: Front Desk Administrator / Office Coordinator

Location: Umhlanga Ridge, Durban (On-site)

Company: Supply Chain Network (SCNet)

About the Role

Supply Chain Network (SCNet) is seeking a highly organised, professional, and detail-oriented Front Desk Administrator / Office Coordinator to serve as the first point of contact for clients, suppliers, and internal teams.

This role is critical to ensuring smooth day-to-day operations across front office, client support, verification processes, administrative coordination, and executive assistance.

Key Responsibilities

Front Desk & Client Support

• Professionally manage all incoming calls and visitor interactions
• Route calls and enquiries to the correct departments and consultants
• Maintain accurate call logs, task records, and follow-ups
• Ensure all missed calls and queries are returned and resolved timeously
• Greet and manage walk-in clients, visitors, interviews, and deliveries

Email & Back-Office Administration

• Manage multiple shared inboxes (Admin, Helpdesk, Info, RFQs, Documents)
• Log, task, and escalate client requests to relevant teams
• Upload and manage client documentation on internal systems
• Maintain daily operational tracking sheets and reporting

Client Verification & Compliance

• Verify supplier and company profiles against official documentation
• Validate company registrations, tax clearance, BBBEE certificates, VAT details, and expiry dates
• Ensure accurate capturing of compliance information on internal portals
• Liaise with consultants to complete verifications for premium members

Sales & Member Support

• Assist clients with login issues, password resets, and profile access
• Identify opportunities to route clients to sales for upgrades or onboarding
• Support both Basic and Premium members according to internal processes

Social Media & Communications

• Monitor and manage incoming queries across social media platforms
• Post approved tenders and RFQs daily using standard templates
• Escalate leads and enquiries to the relevant sales team

HR & Office Administration

• Assist with staff attendance tracking, time-lost reporting, and registers
• Support onboarding of new staff and preparation of staff files
• Control stationery and office supplies
• Assist with training manuals and internal documentation

Personal Assistant & Executive Support

• Manage diary coordination and meeting logistics for the CEO
• Assist with meeting setup, company events, and executive requests
• Maintain confidential company records and documentation

Minimum Requirements

• Previous experience in front desk, office administration, or client support
• Strong communication skills (verbal and written)
• Excellent organisational and multitasking abilities
• High attention to detail and accuracy
• Professional phone etiquette and client-facing experience
• Ability to handle confidential information responsibly
• Comfortable working with internal systems, email platforms, and task management tools

Preferred Skills

• Experience in a corporate, procurement, or professional services environment
• Familiarity with compliance documentation (CIPC, Tax, BBBEE)
• Social media administration experience
• Strong follow-up and problem-solving skills

Reporting Line

Reports directly to the Operations Manager.

Why Join SCNet?

• Be part of a fast-growing procurement technology company
• Exposure to multiple business functions
• Opportunity to grow into senior administrative or operational roles
• Professional, structured working environment