Front Desk Guest Experience Agent

Hilton Worldwide, Inc.; Durban North; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading global hospitality company is seeking a Front Office Guest Service Agent in Durban North. The role includes providing exceptional service to guests from check-in to check-out, managing queries efficiently, and maximizing guest experience through effective communication and service skills. Candidates should have a customer service background and a commitment to high standards of service. This full-time position offers an opportunity to work in a well-respected hotel brand.

Qualifications

• Previous experience in a customer-focused industry.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Professional manner with an emphasis on hospitality.
• Ability to work on your own and as part of a team.

Responsibilities

• Provide services for Guests to contribute to an exceptional experience.
• Achieve positive outcomes from Guest queries in a timely manner.
• Demonstrate a high level of customer service.
• Maximize room occupancy and promote hotel services.
• Comply with hotel security and health regulations.

Skills

Customer service

Communication skills

Attention to detail

Multi-tasking

IT proficiency

Job description

A leading global hospitality company is seeking a Front Office Guest Service Agent in Durban North. The role includes providing exceptional service to guests from check-in to check-out, managing queries efficiently, and maximizing guest experience through effective communication and service skills. Candidates should have a customer service background and a commitment to high standards of service. This full-time position offers an opportunity to work in a well-respected hotel brand.