French-Speaking Seller Success Specialist

Amazon Development Centre (South Africa) (Proprietary) Limited - A78; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading e-commerce company based in South Africa is seeking a Seller Success Representative to enhance the seller experience through effective technical support and problem resolution. The ideal candidate will have strong technical troubleshooting skills, at least 2 years of customer-facing experience, and fluency in French. This role offers an exciting opportunity to collaborate with internal teams and influence seller success programs in a dynamic environment.

Qualifications

• 2+ years of experience in a customer-facing or B2B support role.
• Experience troubleshooting and debugging technical systems.
• Strong written communication skills for documentation.

Responsibilities

• Provide efficient service to AbeBooks sellers via email and phone.
• Manage seller accounts and provide sales tax support.
• Identify process improvements based on seller feedback.

Skills

Technical troubleshooting

Customer-facing communication

Data interpretation

Experience in case management

Fluency in French

Tools

Zendesk

Salesforce Service Cloud

Excel

Tableau

Job description

A leading e-commerce company based in South Africa is seeking a Seller Success Representative to enhance the seller experience through effective technical support and problem resolution. The ideal candidate will have strong technical troubleshooting skills, at least 2 years of customer-facing experience, and fluency in French. This role offers an exciting opportunity to collaborate with internal teams and influence seller success programs in a dynamic environment.