French Speaking Representative

Surgo PTY Ltd; Cape Town; Hybrid; ZAR 50,000 - 200,000; Full time

Job summary

A customer service provider based in Cape Town is seeking a French Customer Service Representative. In this hybrid role, you will provide exceptional support through various channels. Ideal candidates are native or fluent in French and English, with strong communication skills and a dedication to customer satisfaction. The position includes a rotational shift schedule and aims to create a diverse workplace.

Qualifications

• Excellent customer service skills by telephone, chat, and email.
• Open-minded and curious, enjoying interaction with people.
• Aspire to leave every customer satisfied.

Responsibilities

• Provide excellent customer service and support.
• Handle complaints and process purchase orders.
• Provide order status information.

Skills

Native or C1/C2 French speaker

Fluent English

Strong communication skills

Team player

Comfortable with computers

Job description

Overview

We arerecruiting for a French Customer Service Representative based in Cape Town to join our team,3 months in office and Hybrid thereafter.

Responsibilities

• Provide excellent customer service and support by telephone, chat, and email
• Resolution focused
• Take purchase orders
• Provide information about the status of orders
• Process complaints

Requirements

• Native or C1/C2 French speaker and fluent English read, write, and speak
• Comfortable with working with computers and different programs
• Open minded, curious and enjoy interacting with people
• Team player and your team can rely on you
• Strong communication skills
• Aspire to leave every customer satisfied

Salary: Market related

Shifts

Rotational between8am to 5pm or 11am to 8pm, Monday to Friday and every alternativeSaturday 8am to 5pm.

First 4 to 8 weeks Monday to Friday 9am to 6pm.

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.

Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email [e-mail]