Fraud Solutions Lead: Strategy, Risk & CX

Absa Group; Johannesburg; On-site; ZAR 600 000 - 900 000; Full time

Job summary

A leading financial institution in Johannesburg is seeking a Fraud Solutions Leader to oversee fraud risk management and improve customer experience. You will be responsible for identifying potential fraud trends, developing operational risk strategies, and managing stakeholder relationships. Ideal candidates hold a Bachelor's degree in Business or related fields and have proven experience in fraud management. This role includes a competitive salary and opportunities for professional growth.

Qualifications

• Proven experience in fraud risk management.
• Strong knowledge of regulatory requirements in banking.
• Excellent communication and leadership skills.

Responsibilities

• Lead the Fraud Solutions Department focused on customer experience and fraud identification.
• Develop and enhance operational risk strategies and frameworks.
• Manage stakeholder relationships and ensure effective communication.

Skills

Leadership

Fraud Management

Risk Analysis

Stakeholder Engagement

Data Analysis

Education

Bachelor's Degree in Business, Commerce, or Management

Job description

A leading financial institution in Johannesburg is seeking a Fraud Solutions Leader to oversee fraud risk management and improve customer experience. You will be responsible for identifying potential fraud trends, developing operational risk strategies, and managing stakeholder relationships. Ideal candidates hold a Bachelor's degree in Business or related fields and have proven experience in fraud management. This role includes a competitive salary and opportunities for professional growth.