Fraud Investigator

Betway Africa; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A digital gaming company in Johannesburg is looking for a Fraud Investigator to monitor transactions and identify fraudulent activities. The successful candidate will have at least 2 years of experience in financial services data analysis or risk management. Key responsibilities include maintaining fraud models, generating reports, and collaborating with banks and customers. The company promotes a supportive work environment with opportunities for personal and professional growth.

Benefits

Comprehensive training programs

Employee Assistance Program

Constructive performance feedback

Qualifications

• Minimum of 2 years' experience in financial services or risk management.
• Familiarity with KYC and financial crime regulations.
• Ability to adapt quickly to changing priorities.

Responsibilities

• Monitor real-time transactions and identify high-risk activities.
• Interact with banks to validate information and maintain fraud models.
• Generate activity reports and manage dispute resolutions.

Skills

Familiarity with fraud prevention systems

2+ years in financial services data analysis

Knowledge of online payment systems

Strong communication skills

Experience in cross-functional teams

Attention to detail

Tools

Microsoft Office

Statistical methods

Job description

Job title

Fraud Investigator

Department

Fraud

Reporting to

Team Lead Fraud

Who We Are

Super Group is a NYSE-listed digital gaming company behind leading Sports and iGaming brands. We were founded in 1999 and now have 300+ employees in marketing, customer service, and technology.

Who We’re Looking For

We need passionate, driven individuals to grow with us. Every day is action-packed, and we expect you to bring your A‑game. In return you’ll find a supportive environment where your skills can flourish and your career can soar.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe your skills, passion, and superdrive will help us reach our vision.

Role Overview

The Fraud Investigator will mitigate suspicious and fraudulent activity throughout the customer journey with Betway. You’ll identify patterns and anomalies, review high‑risk transactions, report findings, and interact with internal and external parties to share best practices.

What You’ll Be Doing

• Monitor real‑time engines and queues, identify high‑risk transactions, and cancel fraudulent activity.
• Resolve queued transactions within service‑level agreements to reduce revenue loss.
• Interact with banks and customers to validate information and confirm or cancel authorizations.
• Maintain fraud analysis models, recommend process improvements, and suggest new detection tools.
• Generate suspicious activity and risk management reports, review SDD KYC for high‑risk accounts, and manage dispute resolution.
• Continuously monitor customer records for unauthorized transactions and fraudulent accounts.

Essential Skills

• Familiarity with fraud prevention and transaction monitoring systems.
• Minimum 2 years’ experience in financial services data analysis or risk management.
• Knowledge of online payment systems, KYC, and financial crime regulations.
• Strong verbal and written communication skills.
• Experience collaborating in cross‑functional teams and managing multiple.
• Exceptional attention to detail and the ability to adapt quickly to changing priorities.

Desirable Skills

• Knowledge of sports betting markets, odds calculations, and market trends.
• Experience in the online gaming or casino industry and understanding of player behavior and regulations.
• Familiarity with gambling regulations and compliance requirements in multiple jurisdictions.
• Proficiency in Microsoft Office, pivot tables, and advanced statistical methods.

Our values

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

Benefits

• Comprehensive learning and development programmes.
• Regular constructive feedback through our Performance Tool.
• Employee Assistance programme for you and your family.

Equal Opportunity

At Super Group, diversity is part of our DNA. We champion a supportive, inclusive and empowering environment for all employees.