Fraud Administrator

FNB South Africa; Randburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading financial services provider in Gauteng, Randburg is seeking a Fraud Administrator to oversee fraud operations and provide efficient administrative support. The ideal candidate should possess at least a Matric qualification and have 2 to 5 years of experience in a similar role. Responsibilities include monitoring fraud cases, processing chargebacks, and compiling documentation to combat fraud. The role emphasizes exceptional service delivery and stakeholder engagement, contributing significantly to operational loss reduction.

Qualifications

• Minimum of Matric qualification required.
• Related qualification preferred.
• 2 to 5 years of experience in a similar role.

Responsibilities

• Prepare information for the arbitration of fraud cases.
• Monitor fraud cases in databases.
• Process chargebacks in compliance with payment system rules.
• Participate in internal forums to share insights.
• Compile fraud-related documentation accurately.

Skills

Transaction validation

Fraud case monitoring

Chargeback processing

Stakeholder engagement

Administrative support

Education

Matric

Related Qualification

Job description

Job title: Fraud Administrator

Job Location: Gauteng, Randburg

Deadline: January 13, 2026

Are you someone who can:

• Execute activities for arbitration of cases by preparing required information, which includes controlled sharing of customer information between banks, engaging with various stakeholders to validate any transactions.
• Recording and / or monitoring of fraud cases in internal and external databases.
• Accurate processing of charge backs in line with applicable codes which comply with the appropriate payment system (e.g. Visa and MasterCard) rules.
• Actively participate in key internal forums and share information and insights with colleagues across the Bank.
• Timely, accurate checking and comprehensive compilation and supply of fraud related documentation in the required format to support efforts in addressing identified fraud events.
• Timely and accurate recording and checking of fraud related information to disseminate to relevant stakeholders.
• Execute fraud administration duties in line with required rules, processes and using available systems.
• Ensure that activities are executed in a timely manner and accuracy.
• Administer merchant rewards after careful investigation of method applied in recovering the card.
• Contribute to the reduction in operational losses by providing efficient administrative support to the fraud team.
• Manage personal development to increase own skills and competencies.
• Execute recovery activities in line with applicable standards and laws to maximize recoveries for the Bank.
• Compile and communicate accurate and timely reports on fraud according to area of focus.
• Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions.

You will be an ideal candidate if you :

• Minimum Qualification -Matric
• Preferred Qualification –Related Qualification
• Experience - 2 to 5 years' experience within the role

End Date : December 11, 2025