(Fluent English) Technical Support Consultant (South Africa, remote)

SupportYourApp; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A global Support-as-a-Service leader is seeking a Technical Support Consultant in Johannesburg. In this role, you'll deliver exceptional technical support through chats and emails, build strong customer relationships, and maintain a deep understanding of client solutions. Ideal candidates will have excellent English communication skills and at least 2 years of experience in customer or technical support. Enjoy a flexible schedule and remote work opportunities in a supportive environment.

Benefits

Flexible schedule

Opportunity for full remote work

Inclusive international environment

Compensation in USD

Rewards for referring friends

Balancing workload and personal time

Supportive leadership

Self-development opportunities

No time-tracking requirements

Qualifications

• Must have at least 2 years of experience in customer or technical support.
• Excellent writing and communication skills required.
• Ability to learn and follow precise procedures necessary.

Responsibilities

• Deliver outstanding technical support via chats and emails.
• Build strong and lasting customer relationships.
• Maintain deep understanding of client solutions.

Skills

Excellent English skills (C1)

Customer support experience

Communication skills

Analytical thinking

Technical troubleshooting

Tools

CRM systems

Job description

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries.

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

What you will do

• Deliver outstanding technical support via chats and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role

• Excellent English skills (at least C1 for both spoken and written)
• At least 2 years of experience in customer or technical support is a must
• Excellent writing and communication skills
• Ability to learn and follow precise procedures
• Experience writing professional, well-structured emails
• Ability to troubleshoot and solve technical issues efficiently
• Strong analytical thinking and research skills
• Positive, proactive and responsible attitude
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Will be a great plus

• Experience with CRM systems

Benefits

• Flexible schedule
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.