(Fluent English) L2 Technical Support Consultant (South Africa, remotely)

SupportYourApp; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A tech support service company located in Johannesburg is seeking an L2 Technical Support Consultant. The successful candidate will provide exceptional technical support and resolve issues for our clients. Strong English communication skills and experience with Jira and Confluence are essential. Enjoy a remote work setup and a supportive multicultural environment while developing your career in the tech field.

Benefits

Fixed schedule: 10 AM - 6 PM CET

Fully remote opportunity

Inclusive international environment

Compensation in USD

Bonuses for referring friends

Paid intensive training

Work-life balance

Responsive management interested in growth

Qualifications

• 1+ years of experience providing support for software applications or products.
• Excellent troubleshooting and problem-solving abilities.
• Customer-oriented and responsible attitude.

Responsibilities

• Provide exceptional L2 technical support via emails.
• Identify, analyze, and resolve technical issues.
• Troubleshoot and support web applications.

Skills

Excellent English communication skills (C1)

Experience providing support for software applications

Hands-on experience with Jira

Hands-on experience with Confluence

Customer-oriented attitude

Troubleshooting and problem-solving abilities

Understanding of UX/UI principles

Tools

Jira

Confluence

ServiceDesk

Job description

Overview

Passionate about the world of tech? What if you had a chance to be a part of the world\u2019s leading SaaS, Software, or Hardware solutions? Join our team as a L2 Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let\u2019s see what it takes.

What you will do

• Provide exceptional L2 technical support via emails
• Identify, analyze, and resolve technical issues, ensuring effective solutions for customers
• Manage defects throughout the operational workflow
• Troubleshoot and support web applications
• Collaborate with the development team to enhance documentation and clarify materials related to troubleshooting, maintenance, and custom development
• Contribute to building and improving integration processes to ensure smooth and efficient onboarding for customers
• Document recurring issues and solutions in the company\u2019s knowledge base
• Provide feedback on support process efficiency and suggest improvements
• Assist customers in configuring the product to match their business needs

What you need to succeed in this role

• Excellent English communication skills (at least C1 for both spoken and written)
• 1+ years of experience providing support for software applications or products
• Hands-on experience with Jira, Confluence, and ServiceDesk
• Understanding of UX/UI principles
• Basic knowledge of the HTTP protocol and REST API
• Excellent troubleshooting and problem-solving abilities
• Customer-oriented and responsible attitude
• Excellent interpersonal skills

Benefits and Perks

• Fixed schedule: 10 AM - 6 PM CET
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

Who we are

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we\u2019ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

Disclaimer

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.