(fluent English) Customer Support Consultant (remotely)

SupportYourApp; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading Support-as-a-Service provider in South Africa seeks a Customer Support Consultant to deliver outstanding support through various channels. Ideal candidates will have excellent communication skills and experience in a similar role. The position offers flexibility, a remote work option, and an inclusive international environment. Applicants should have a personal computer with strong internet capabilities. Experience with CRM systems is a plus. Join a vibrant team committed to customer satisfaction and growth.

Benefits

Flexible schedule

Opportunity to work fully remotely

Inclusive international environment

Rewards for referring friends

Balance between project workload and personal time

Development-focused leadership

No time-tracking requirements

Qualifications

• At least 1 year of experience in a customer support role.
• Strong analytical and problem-solving skills.
• Personal computer with minimum 8GB RAM and stable internet.

Responsibilities

• Deliver outstanding customer support via chats, emails, and phone calls.
• Build strong customer relationships.
• Keep up with evolving tools and technology.

Skills

Excellent English communication skills (C1)

Analytical thinking and research skills

Positive and proactive attitude

Job description

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let's see what it takes.

What you will do:

• Deliver outstanding customer support via chats, emails, and phone calls;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

• Excellent English communication skills (C1 for both spoken and written);
• At least 1 year experience in customer support role;
• Strong analytical thinking and research skills;
• Positive, proactive and responsible attitude;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Will be a great plus:

• Experience with CRM systems;
• Experience in copywriting, advertising or content marketing

Benefits:

• Flexible schedule;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also - internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.