Customer Support Consultant

SupportYourApp; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A global support service provider is seeking a Customer Support Consultant to join their dynamic, multicultural team. This fully remote role involves delivering exceptional customer service via phone, chat, and email, while fostering lasting relationships with clients. Ideal candidates should possess excellent Dutch communication skills and a proactive, positive attitude. The company emphasizes personal development and offers a fixed Monday to Friday schedule with significant support for work-life balance. Training and compensation in USD will be provided upon selection.

Benefits

Fixed schedule: Monday-Friday, 9 AM-5 PM, CET

Fully remote cooperation

Inclusive international environment

Rewards for referring friends

Focus on self-development

No time-tracking requirements

Qualifications

• At least 6 months of experience in customer support.
• Personal computer with at least 8Gb of RAM.
• Stable internet connection (50 Mbps download, 40 Mbps upload).

Responsibilities

• Deliver outstanding customer support via phone, chat, and emails.
• Build strong and lasting customer relationships.
• Communicate with developers and cross-functional specialists.
• Maintain understanding of client solutions and meet KPIs.

Skills

Excellent Dutch communication skills (C1)

English communication skills (B2)

Customer support experience

Positive attitude

Proactive attitude

Responsible attitude

Job description

Overview

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. Join our community as a Customer Support Consultant and thrive in a multicultural and multilingual environment while enjoying a home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

What You Will Do

• Deliver outstanding customer support via phone calls, chats and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role

• Excellent Dutch communication skills (at least C1 level for both spoken and written) and English at B2 level
• Experience in customer support for at least 6 months
• Positive, proactive and responsible attitude
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Will be a great plus

• Experience in sales
• Experience with CRM systems

Benefits

• Fixed schedule: Monday-Friday, 9 AM-5 PM, CET
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, with internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements
• The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

Know someone perfect for the role? Refer them and get rewarded. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. If you are proactive and thrive on solving problems, ensuring customer satisfaction, and delivering outstanding service, consider sending your CV in English to collaborate with us!

Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.