Floating Teller (Cranberry Twp, Butler, Ross Twp)

Northwest Bank; Gqeberha; On-site; ZAR 120 000 - 180 000; Full time

Job summary

A regional banking institution is seeking a teller to join their team in Gqeberha, Eastern Cape. The ideal candidate will provide exceptional customer service by efficiently processing transactions and resolving customer issues. Responsibilities include maintaining a flexible schedule, balancing the teller drawer, and engaging with customers to deliver a top-notch financial experience. Preferred qualifications include a high school diploma and experience in customer service and cash handling. Join us to make a positive impact in the community.

Qualifications

• Ability to establish and maintain effective working relationships.
• Exceptional communication skills in both oral and written form.
• Experience in cash handling preferred.
• Customer service experience preferred.

Responsibilities

• Provide excellent customer service by processing transactions.
• Resolve customer issues and concerns effectively.
• Engage with customers to identify needs and offer solutions.
• Balance teller drawer daily and maintain security processes.

Skills

Customer service

Communication

Problem solving

Cash handling

Teamwork

Education

High School Diploma or equivalent

Tools

Teller System

Computer skills

Job description

Description

Northwest tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest tellers provide an excellent customer service experience by welcoming customers, efficiently processing transactions, resolving problems, providing education service, and uncovering financial needs for referral to the appropriate line of business. The floating teller position also supports the operational needs of the bank by traveling to various locations and working a varied, flexible schedule.

Job Description

Northwest tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest tellers provide an excellent customer service experience by welcoming customers, efficiently processing transactions, resolving problems, providing education service, and uncovering financial needs for referral to the appropriate line of business. The floating teller position also supports the operational needs of the bank by traveling to various locations and working a varied, flexible schedule.

Essential Functions

• Have open availability to work a flexible schedule that varies weekly, sometimes daily, based on the needs of the Bank
• Travel to Bank locations within a specified geographic region, potentially mid-shift with little notice
• Must have access to reliable transportation to facilitate working in multiple locations
• Reliable attendance is required
• Achieve financial wellness activity goals, such as identifying referral opportunities
• Assist customers and visitors with questions, problem resolution, and other needs. Proactively engage with customers to understand needs and inform them of product/service features and benefits. Refer customers to appropriate team member for complex requests or products/services.
• Actively engage with and greet customers and take ownership to resolve any customer issues or concerns
• Balance teller drawer daily and participate in dual control balancing of vault, ATM, and any other device, as needed
• Assigned an elevated drawer limit, check signing authority, supervisor authority in teller system, as needed
• Deliver on our North(west) star experience and champion our customer’s financial wellness through delivery of exceptional customer experience – both in person, over the phone, and through email communications.
• Exceptional delivery of our 5 Culture Promises
• Complete educational training as assigned and self-educate using bank designed programs and applications
• Have general knowledge of all office systems and software, perform maintenance and possess an in-depth knowledge of bank products, services, and digital offerings
• Knowledge and adherence to all security and dual control processes
• Responsible to participate in branch opening and closing tasks as needed
• Protect the bank from unnecessary risk by following compliance, risk, and operational procedures
• Work as a team with co-workers to complete daily tasks, demonstrating respect and professionalism, being prompt, and supporting management with special requests as needed
• Work evening hours and weekends as scheduled, assigned, or necessary

Knowledge, Skills, And Abilities

• Ability to establish effective working relationships among team members and participate in solving problems and making decisions
• Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
• Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
• Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
• Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
• Knowledge of computers and the Teller System

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• High School Diploma or equivalent preferred

Work Experience

• Customer service experience preferred
• Cash handling experience preferred
• Banking and/or retail experience preferred

Northwest is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.