First Line Manager

Santam; Cape Town; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A leading insurance company seeks a First Line Manager to manage the Claim Service Consultant team in Cape Town. In this role, you will be responsible for the fulfilment and finalisation of motor claims while ensuring superior service delivery. The successful candidate will have extensive insurance experience, particularly in claims, and excel in managing high-volume processes. This position requires strong leadership skills and the ability to motivate a team towards achieving exceptional results.

Qualifications

• 2-5 years' claims experience is essential.
• 5-10 years' insurance experience is required.
• Experience in high volume processes management is advantageous.

Responsibilities

• Manage the Claim Service Consultant team effectively.
• Support the Direct motor claims branch with fulfilment of claims.
• Achieve exceptional results while ensuring superior service delivery.

Skills

Process and operations management

Client service management

High volume processes management

Data analytics

Guidewire ClaimCenter Claims

Education

Matric certificate or equivalent qualification

FAIS compliant

Insurance related qualification

Tools

MS Word

MS Excel

MS Power Point

Job description

CAREER OPPORTUNITY Santam Direct Motor claim department has a position available for a First line Manager who will be based in Tygervalley, Cape town.

What Will You Do

The candidate will manage the Claim Service Consultant team.

This role shall support our Direct motor claims branch and shall be responsible for the fulfilment and finalisation of claims in line with the Direct Claims Service SOP.

The incumbent shall manage, support and develop a team of people who are the claim owners and support the desktop assessors.

The role is to achieve exceptional results and to ensure superior service delivery within the Service Level Agreements and Standard Operating Procedures applicable to claims.

The role will also require leading, coaching and motivating Claim Service Consultant team to ensure that they fully comprehend and can deliver on their responsibilities.

What Will Make You Successful In The Role

• Best practice in respect of people management
• Process and operations management
• Client service management
• Ensure all operational problems are rapidly analysed and resolved
• Mandate to handle claims, by exception
• Lead, develop and motivate team
• Apply basic statistical / data analytics to track and improve performance and its variations
• Address and Resolve operational performance variations

Qualifications And Experience

• Matric certificate or equivalent qualification
• FAIS complaint
• Insurance related qualification
• Computer literate (MS Word, MS Excel and MS Power Point)
• Experience in high volume processes management (advantageous)
• 2-5 years' Claims experience
• 5-10 years' insurance experience

Skills

• Experience in high volume processes management (advantageous)
• Experience in Guidewire ClaimCenter Claims
• Experience in developing