Field Service Technician - S3

Sandvik Group; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading global mining equipment provider is seeking a qualified candidate in Cape Town for a service role focused on Crushing & Screening products. The ideal applicant will have at least 3 years of hands-on experience and specialized knowledge in fault finding, electrohydraulic systems, and auto electrical work. This position requires effective communication with customers to ensure tailored solutions are delivered, alongside the ability to manage service schedules effectively while maintaining safety regulations.

Qualifications

• Minimum 3 years of hands-on experience with Crushing & Screening equipment.
• Working in underground mining environments.
• Physically and medically fit to work in a mining environment.

Responsibilities

• Deliver high-quality service and technical support to customers.
• Install, repair, and commission Crushing & Screening products.
• Advise on maintenance and repair activities.
• Communicate effectively with customers to recommend solutions.
• Diagnose and resolve equipment issues quickly.

Skills

Fault finding

Electrohydraulic systems

Auto electrical

Hydraulics

PLCs

Remote-control systems

Job description

Sandvik Rock Processing Solutions

is a global leader in equipment, tools, parts, and services for rock and mineral processing in mining and infrastructure.

Our solutions—ranging from crushing and screening to breaking and demolition— and are designed to boost productivity, enhance safety, and reduce operational costs.

The Role

To deliver high-quality service and technical support to our customers, coach colleagues and customer personnel with the aim of reducing downtime on customer machine availability.

Key Performance Areas

• Conduct your work in compliance with safety regulations and company policies to promote a safe work environment.
• Install, repair, inspect and commission Mobile and Stationary Crushing & Screening products and equipment at customer site or company premises.
• Share knowledge and skills to enhance team skills.
• Report back to the relevant stakeholders on service activities and outcomes.
• Advise on recommended maintenance and repair activities, equipment improvements, parts and services required to support customer's product / equipment / processes.
• Collaborate with relevant stakeholders to support backline key activities such as labour planning, parts forecasting and inventory optimisation etc.
• Communicate effectively with customers to understand their unique crushing and screening needs, and recommend solutions tailored to their applications.
• Provide support to backline in identifying and tailoring customer solutions.
• Diagnose and resolve equipment issues quickly and efficiently, minimizing downtime and ensuring smooth operations.
• Use CRM system, to report back on customer site visits, capture and / or update information pertaining thereto.
• Plan own work schedule and manage any deviations or delays within the process.
• Maintain tools and equipment for service work.

Your profile

Minimum 3 years of hands‑on experience with Crushing & Screening equipment.

At least 3 years' experience in :

• Fault finding, electrohydraulic systems, auto electrical, hydraulics, PLCs, and remote-control systems.
• Working in underground mining environments.

Physically and medically fit to work in a mining environment

We offer you an interesting role in an international business environment as well as opportunities for your professional development.

At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers.