Field Service Technician

ICTEngage; Pretoria; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A telecommunications solutions provider in Pretoria is looking for a Field Service Engineer (FSE) to configure and install VoIP PBX systems. The candidate will provide technical support to customers through remote and onsite assistance. Essential qualifications include A+ and N+ certifications alongside experience in networking and PBX systems. This is an excellent opportunity to work with a dynamic team, ensuring high-quality customer service.

Qualifications

• Must have A+ and N+ certifications.
• Experience with networking and PBX systems is required.
• Knowledge of structured cabling is necessary.

Responsibilities

• Provide technical support and troubleshoot issues for clients.
• Install and configure 3CX software on phones and servers.
• Setup gateways and ensure proper installation of PBX systems.

Skills

Troubleshooting

Technical support

Time management

Communication skills

Education

A+ certification

N+ certification

Tools

3CX software

PBX systems

Networking equipment

Job description

Overview

The FSE will be responsible for configuring and installing VoIP PBX systems and to provide a high level of technical support to external customers while working under minimal supervision. The focus will be to provide on-site installation as well as diagnosing and repairing exiting technical problems.

Responsibilities

• Act as primary interface to all clients to resolve problems reported
• Respond to tickets on the system in a timely manner
• Provide troubleshooting and technical support via remote or onsite support
• Setup and install 3CX software prior to installations
• Install mobile application for 3CX system
• Support and maintenance of 3CX system after installation
• Setup and configuration of PBX phones prior to installation
• Support and maintenance of PBX phones after installation
• Troubleshoot VOIP issues
• Setup of gateways (PSTN, fax gateways, FXO, FXS, BRI)
• Install and configure routing on ADSL and fibre lines
• Setup VPNs and port forward on routers
• Make changes to routers as per clients requirements
• Do preventative maintenance on routers – updates and scheduling reboots
• Log onto routers to check the current configurations thereof to make sure everything is up to standard
• Setup and install 3CX software on the phones and server

Requirements

• A+ and N+ certification
• Experience networking and PBX systems
• Knowledge in structured cabling
• Good communication skills
• Problem solving skills
• Be dependable
• Have good time management skills
• Demonstrate professional attributes