Field Service Engineer

Alcon Research; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A global leader in eye health is seeking a Sr. Associate I Field Technical Service Engineer in Durban to manage Alcon equipment maintenance and repairs. The role involves troubleshooting surgical equipment, ensuring effective functionality, and maintaining client relationships. You will need a degree in electronics or electrical engineering, experience in maintenance, and fluency in English. The position requires significant travel (85%). Join a team committed to advancing eye health worldwide.

Benefits

Tailored talent and development plan

Professional opportunities for growth

Internal mobility opportunities

Qualifications

• Experience in maintenance required.
• Availability to travel internationally and domestically (85%).
• Fluent English is mandatory.

Responsibilities

• Handle complex technical tasks to ensure equipment functions effectively.
• Troubleshoot, diagnose and repair surgical equipment within an assigned territory.
• Manage daily schedule while maintaining communications with clients.

Skills

MobileIron

Robotics

Field Service

Mechanical Knowledge

Sonography

IP Networking

Schematics

Mechanical Engineering

Medical Imaging

Human Resources

Programmable Logic Controllers

Troubleshooting

Education

Bachelor's degree or diploma in electronics or electrical engineering

Job description

At Alcon we are passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates we innovate fearlessly, champion progress and act swiftly to impact global eye health. We foster an inclusive culture recognizing your contributions and offering opportunities to grow your career like never before. Together we make a difference in the lives of our patients and customers. Are you ready to join us?

This role is part of Alcon's Engineering function, a team focused on improving quality processes, products, packaging and materials across our business to help deliver brilliant outcomes.

The Sr. Associate I Field Technical Service Engineering (Science / Tech / Engineering Path) is primarily responsible for ensuring Alcon equipment at customer sites and demo equipment function effectively. You will troubleshoot, diagnose and repair equipment, perform preventative maintenance and manage installations and upgrades. This role requires advanced technical knowledge, analytical skills and self‑direction to drive project performance and innovation. Specifics include:

Responsibilities

• Handle complex technical tasks to ensure Alcon equipment functions effectively as per specifications.
• Troubleshoot, diagnose and repair Alcon surgical equipment within an assigned service territory including preventative maintenance, installations and upgrades per company guidelines.
• Identify and correct complex problems associated with start‑up.
• Research, evaluate and recommend new products or equipment upgrades that meet customer needs.
• Develop ongoing relationships with customers to secure future business including Annual Maintenance Contract / Comprehensive Annual Maintenance Contract sales and renewals.
• Instruct clients on the proper usage and operation of equipment.
• Document and maintain client service logs and prepare reports for product failure analysis and serviceability issues.
• Escalate issues to relevant engineering teams.
• Manage your daily schedule while maintaining proper and timely communications with customers, dispatch managers, regional and cross‑functional teams.
• Adhere to Good Practice (GxP) regulations by strictly following Standard Operating Procedures (SOPs) and maintaining accurate and complete documentation ensuring rigorous quality control.
• Complete all required training and meet individual job requirements to contribute to the overall compliance of the organization.
• Commit to continuous improvement and compliance with regulatory requirements.

Qualifications

• Bachelor's degree or diploma in electronics or electrical engineering.
• Experience in maintenance.
• Availability to travel internationally and domestically (85%).
• English is mandatory (fluent).

How You Can Thrive At Alcon

• A tailored talent and development plan.
• Professional opportunities for growth.
• Internal mobility opportunities within Alcon worldwide.

Key Skills

• MobileIron
• Robotics
• Field Service
• Mechanical Knowledge
• Sonography
• IP Networking
• Schematics
• Mechanical Engineering
• Medical Imaging
• Human Resources
• Programmable Logic Controllers
• Troubleshooting

Employment Type: Full-Time

Experience: years

Vacancy: 1