Field Assessor: Heavy Commercial Claims -Mpumalanga

Sanlam; Middelburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading insurance company seeks a Field Assessor for Heavy Commercial Vehicle claims in Middelburg, Mpumalanga. The role involves assessing motor claims, negotiating settlements, and generating reports. Candidates should have a Matric/Grade 12 and preferably a diploma in Mechanical studies with at least three years of experience in Heavy Commercial Vehicle claims. Strong analytical and communication skills are essential for success in this position.

Qualifications

• Minimum 3 years' experience in Heavy Commercial Vehicle claims.
• Technical skills in Heavy Haulage advantageous.
• Training in Liability/Defective Workmanship preferred.

Responsibilities

• Determine quantum and merit of segmented motor claims.
• Negotiate settlements within delegated threshold.
• Generate claims report and communicate outcomes.

Skills

System thinking

Business Acumen

Good communication (verbal & written)

Computer literate

Education

Matric/Grade 12

Diploma or Certificate in Mechanical studies or Automotive

VDQGBSA Membership

Job description

CAREER OPPORTUNITY

A position has become available for a Field Assessor, Heavy Commercial Vehicle (HCV) claims. The position will be based in the Motor Claims department in Middleburg.The candidate will be expected to work from and in Mpumalanga and neighbouring regions.

WHAT WILL YOU DO?

The purpose of this position is to determine the quantum and merit of segmented motor claims by performing investigations, verifying the description of the event with the loss, negotiating with (client, intermediary, and service providers) and settlement of claims within a delegated threshold and according to contract conditions.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• Quote and assess damage against a provided or requested quotation.
• Decide whether to replace or repair part
• Ability to identify and use aftermarket spares when vehicle warranty has expired.
• Refer to expert if required.
• Generate claims report and communicate the outcome with client and intermediary.
• Determine market value of vehicle for settlement (valuation).
• Establish outstanding finance details, release settlements and documents for salvage management.
• Ability to Authorise for repair, cash settlement, replace or write-off.
• Complete investigative / merit report.
• Make notes on claims systems, process claims and upload documents.
• Required to load the order amendments.
• Responsible to sign off the Final Repair Calculation (FRC).
• Responsible for posting claims to care.
• Handle complaints, queries and interaction with clients, intermediaries, service providers, internal stakeholders’ relationship managers, claims committee and options from underwriters.
• Accountable to manage all Heavy haulage Motor type claims (Trucks, Trailers, Agriculture equipment, etc.)

QUALIFICATIONS AND EXPERIENCE

• Matric/ Grade 12
• VDQGBSA Membership advantageous
• Diploma OR Certificate in Mechanical related studies or Automotive/ equivalent Mechanical or Automotive Body Repair Qualification (Eg. Qualified Panel Beater, Diesel Mechanic, etc)
• At least three 3 years’ extensive experience in all types of Heavy Commercial Vehicle claims
• Attained product training and knowledge in Liability / Defective Workmanship would be advantageous.
• Technical skills obtained through training and courses in Heavy Haulage would be advantageous.

SKILLS

• System thinking
• Business Acumen
• Good communication (verbal & written)
• Must be computer literate

COMPETENCIES

• Analytical Thinking
• Information Seeking
• Directiveness
• Initiative
• Flexibility
• Customer Service Orientation

Who We Are

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!