Exercise Experience Manager

Virgin Active South Africa; Durban; On-site; ZAR 240,000 - 360,000; Full time

Job summary

A leading fitness organization in Durban seeks a passionate Fitness and Group Exercise Manager to inspire active living. You will lead a team of instructors, develop engaging exercise programs, and ensure exceptional member experiences. Your role involves managing schedules, promoting fitness offerings, and fostering a vibrant community. If you have a strong background in fitness and team leadership, this is the opportunity to make a significant impact.

Qualifications

• At least 2 years in the fitness industry.
• 1 year in team management.

Responsibilities

• Provide welcoming environment and comprehensive inductions for new members.
• Attract, recruit, and retain a team of fitness instructors.
• Promote ancillary offerings to enhance member experience.

Skills

Leadership

Teamwork

Interpersonal Skills

Education

Matric qualification

Fitness and Group Exercise Qualifications

Job description

Your Purpose... To inspire people to live active lives. To make exercise irresistible for our members, using all exercise-related programmes as tools to ensure consistent value-add and top-class member experiences, resulting in repeat visits and retention.

Your Duties and Responsibilities... To always contribute towards our purpose of inspiring active living by embodying our values—innovating, inspiring, having fun, and doing the right thing. Provide a welcoming environment for new members through comprehensive inductions and consistently deliver irresistible exercise experiences.

Support this via the 30-day Kickstart ancillary strategy. Attract, recruit, and retain a team of 'Rockstar' Fitness and Group Exercise Instructors aligned with club FTE and budget. Complete detailed inductions for staff and contractors. Offer ongoing development through training, coaching, and feedback. Develop staffing schedules for optimal coverage. Promote ancillary offerings to enhance member experience. Implement and deliver exercise-related strategies effectively. Invest in self-development through training and learning opportunities. Maximize member engagement with small group classes and events. Expand and optimize the group exercise timetable and offerings. Track attendance, analyze class performance, and report outcomes, addressing under-performance swiftly. Maintain all exercise locations and equipment in excellent condition. Drive continued education (CEC) compliance among staff and contractors. Boost member engagement through events like FITFEST and DJ nights. Increase mobile app engagement and GEX bookings. Build a strong community of Group Exercise instructors. Support instructor development via GEX & PT Mentors. Seek opportunities to improve space utilization for Group Exercise. Ensure effective marketing of all exercise offerings. Introduce and manage a GEX invitation system. Use approved marketing tools to promote Personal Training and Group Exercise. Maintain a safe environment by adhering to health and safety standards and operational excellence.

Our Minimum Requirements... We can't live without: Matric qualification, recognized Fitness and Group Exercise Qualifications, at least 2 years in the fitness industry, 1 year in team management, exceptional leadership, high energy, teamwork, interpersonal skills, and experience teaching various classes.

We'd like you to have: Adaptability, curiosity, a winning mentality, motivation, a commitment to making a difference, growth mindset, independence, trustworthiness, a drive for magic moments, decision-making ability, action orientation.

We'd love you to have: Wellness knowledge beyond the club, quick decision-making, agility, collaboration skills, high interpersonal skills (EQ).