Enterprise Tech Support Specialist for Professional Clients

RELX; Durban; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A global information analytics firm in Durban is seeking a Technical Support Specialist to provide high-quality support to professional clients, including attorneys and judges. Responsibilities include troubleshooting technical issues, assisting with account access, and ensuring a positive customer experience. The ideal candidate will have a technical degree, exceptional communication skills, and the ability to manage multiple tasks. This position promotes a healthy work-life balance and offers comprehensive employee benefits.

Benefits

Medical Aid

Retirement Plan with Risk Benefits

Study Leave

Flexible working hours

Qualifications

• Bachelor's degree in a technical field or equivalent experience.
• Exceptional communication skills and professionalism.
• Ability to troubleshoot basic software, internet, and website issues.
• Comfortable to support US hours (Monday–Friday).

Responsibilities

• Deliver first‑level technical support across multiple channels.
• Troubleshoot software, internet, website, and usability issues.
• Assist with account access needs such as ID/password resets.
• Support billing and invoice inquiries.

Skills

Exceptional communication skills

Ability to troubleshoot software issues

Empathy in customer interactions

Time management

Education

Bachelor's degree in a technical field

Job description

A global information analytics firm in Durban is seeking a Technical Support Specialist to provide high-quality support to professional clients, including attorneys and judges. Responsibilities include troubleshooting technical issues, assisting with account access, and ensuring a positive customer experience. The ideal candidate will have a technical degree, exceptional communication skills, and the ability to manage multiple tasks. This position promotes a healthy work-life balance and offers comprehensive employee benefits.