Engagement Specialist

ShopriteX; Bellville; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading retail company is seeking a Driver Engagement Specialist to develop and deliver training content for last-mile delivery drivers. The role involves creating effective communication materials, coordinating training logistics, and supporting driver safety initiatives. Candidates should have a Bachelor's in a related field and at least 2 years of relevant experience. A valid driver's license is essential, and a motorbike license is preferred. This position is located in Western Cape, South Africa, alternating between specified office locations.

Qualifications

• Minimum of 2 years experience in instructional design, marketing, or communications.
• Valid driver’s license and own vehicle.
• Motorbike license preferred.
• Knowledge of road safety or logistics operations preferred.

Responsibilities

• Deliver engaging communication and training content for delivery drivers.
• Coordinate logistics for training sessions and track engagement metrics.
• Analyze survey and engagement data for continuous improvement.
• Collaborate with operations teams to align content with field realities.

Skills

Instructional design principles

Communication

Project management

Business acumen

Technology communication

Education

Bachelor’s degree in Instructional Design, Marketing, Communication, or related field

Job description

Role Purpose

Th purpose of a Driver Engagement Specialist is to deliver engaging, accessible, and operationally relevant communication and training content to support last‑mile delivery drivers. The role ensures drivers are equipped with the knowledge and tools to operate safely, comply with regulations, and deliver excellent customer service.

Role Description

Service Delivery

• Deliver microlearning content and communication aligned to operational needs.
• Ensure timely and relevant updates to driver‑facing materials across digital and in‑person platforms.
• Maintain a content calendar and audit trail to support consistent delivery.

Task Management

• Plan and organise own tasks to meet agreed performance standards.
• Coordinate logistics for training sessions and onboarding programs.
• Track attendance and engagement metrics for training and communication initiatives.

Issue Resolution

• Escalate unresolved issues from driver feedback or training sessions to relevant stakeholders.
• Support continuous improvement by analysing survey and engagement data.

Operational Support

• Assist in implementing driver safety programs and onboarding processes.
• Collaborate with operations and control hub teams to ensure alignment of content with field realities.
• Provide support for annual and ad‑hoc driver engagement surveys.

Specialist Knowledge

• Apply instructional design principles to create content tailored for a diverse driver audience.
• Translate complex procedures into simple, visual, and multilingual formats.
• Leverage mobile‑first platforms and digital tools to enhance content delivery.

Qualifications & Experience

• Bachelor’s degree in Instructional Design, Marketing, Communication, or related field - (essential).
• +2 years’ experience in instructional design, marketing, or communications - (essential).
• Valid driver’s licence and own vehicle - (essential).
• Motorbike licence - (preferred).
• Knowledge of road safety or logistics operations - (preferred).

Key Competencies & Work Ethic

• Motivated self‑starter with good energy and drive to lead and deliver projects in a fast‑paced environment.
• Communication - Clearly conveys and receives information and ideas through a variety of media to individuals or groups in a manner that engages the listener, helps them understand and retain the message, and invites response and feedback. Keeps others informed as appropriate.
• Business and commercial acumen - Enables change by defining needs and recommending solutions that deliver value to the business. Understanding of how business, local government and communities operate.
• Planning and organising - The ability to align with team goals and priorities and to assess the actions, time and resources needed to achieve those goals. Ability to work under pressure and manage multiple demands.
• Results‑oriented and quality focused setting stretch goals for self while remaining focused and working tenaciously toward meeting and exceeding expectations.
• Technology Communication – Applies communication principles to technical content; utilises digital tools effectively.
• Governance, compliance, and ethical behaviour – Applies the Governance Policy, Code of Conduct, and ethical behaviour. Addresses non‑compliance, escalates concerns and implements suitable corrections.

Location

You will need to alternate between 100 Edward Street, Bo‑Oakdale and Fairbridge offices in Brackenfell.