Emergency Assist Agent

King Price Insurance Company Ltd; Gauteng; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading insurance firm in South Africa is seeking an emergency assist agent to ensure royal service delivery by managing emergency cases, including motor accidents and roadside assistance. The role requires attention to detail, excellent communication skills, and the ability to work flexible hours, including weekends. Candidates must have a Matric qualification and experience in a call centre is advantageous. This role offers a chance to contribute to a supportive team focused on client satisfaction.

Qualifications

• Matric is essential.
• Previous emergency assist call centre experience is advantageous.
• Flexible working hours including after hours and weekends.

Responsibilities

• Creating and managing cases according to standard operating procedures.
• Providing client service of the highest level.
• Ensuring that clients are dealt with in an empathetic and professional manner.
• Meeting set targets.

Skills

Attention to detail

Excellent written and verbal communication skills

Problem-solving skills

Organised and punctual

Adaptable and resilient

Strong administrative skills

Education

Matric

Job description

We’ve got a position available for an emergency assist agent.

Company: King Price

Purpose of position

Ensuring the delivery of royal service to our clients by managing all emergency cases for motor accident, mechanical breakdown and roadside assistance.

Responsibilities

• Creating and managing cases according to standard operating procedures
• Providing client service of the highest level
• Ensuring that clients are dealt with in an empathetic, professional and respectful manner
• Meeting set targets

Requirements

• Matric (essential)
• Previous emergency assist call centre experience (advantageous)
• Flexible working hours, which includes working after hours and weekends

Skills and Attributes

• Live the King Price values
• Attention to detail
• Organised, punctual and excellent time management skills
• Problem‑solving skills
• Good judgement skills
• Adaptable and resilient
• Excellent soft skills
• Excellent product knowledge
• Strong administrative skills
• Excellent written and verbal communication skills

Should you not receive any feedback within ten (10) working days after the closing date, please accept your application as unsuccessful.