Email Management & Customer Care Specialist

Water Tower Group; Pretoria; On-site; ZAR 180 000 - 220 000; Full time

Job summary

A dynamic organization in Pretoria is seeking a highly organized Email Handling Assistant to manage incoming emails and provide exceptional customer service. The ideal candidate will have 1-2 years of experience in a similar role, excellent communication skills, and proficiency in email management software. This is a full-time position that offers competitive salary and benefits, along with opportunities for growth and development. If you are passionate about enhancing customer satisfaction through effective email management, we encourage you to apply.

Benefits

Competitive salary

Benefits packages

Opportunities for growth and development

Qualifications

• 1-2 years of experience in a similar role, preferably in a customer service or administrative position.
• Ability to handle confidential and sensitive information with discretion.

Responsibilities

• Monitor and respond to all incoming emails in a timely and professional manner.
• Organize and prioritize emails based on urgency and importance.
• Draft and send out responses to emails, ensuring accuracy and attention to detail.
• Forward emails to the appropriate team members for further action, if necessary.
• Collaborate with other team members to ensure consistent and efficient email communication.

Skills

Excellent written and verbal communication skills

Strong organizational and time-management skills

Ability to work independently and in a team environment

Proficient in Microsoft Office and email management software

Education

High school diploma or equivalent; Bachelor's degree preferred

Tools

Email management software

CRM systems

Job description

A dynamic organization in Pretoria is seeking a highly organized Email Handling Assistant to manage incoming emails and provide exceptional customer service. The ideal candidate will have 1-2 years of experience in a similar role, excellent communication skills, and proficiency in email management software. This is a full-time position that offers competitive salary and benefits, along with opportunities for growth and development. If you are passionate about enhancing customer satisfaction through effective email management, we encourage you to apply.