Email Handling Assistant

Water Tower Group; Pretoria; On-site; ZAR 180 000 - 220 000; Full time

Job summary

A dynamic organization in Pretoria is seeking a highly organized Email Handling Assistant to manage incoming emails and provide exceptional customer service. The ideal candidate will have 1-2 years of experience in a similar role, excellent communication skills, and proficiency in email management software. This is a full-time position that offers competitive salary and benefits, along with opportunities for growth and development. If you are passionate about enhancing customer satisfaction through effective email management, we encourage you to apply.

Benefits

Competitive salary

Benefits packages

Opportunities for growth and development

Qualifications

• 1-2 years of experience in a similar role, preferably in a customer service or administrative position.
• Ability to handle confidential and sensitive information with discretion.

Responsibilities

• Monitor and respond to all incoming emails in a timely and professional manner.
• Organize and prioritize emails based on urgency and importance.
• Draft and send out responses to emails, ensuring accuracy and attention to detail.
• Forward emails to the appropriate team members for further action, if necessary.
• Collaborate with other team members to ensure consistent and efficient email communication.

Skills

Excellent written and verbal communication skills

Strong organizational and time-management skills

Ability to work independently and in a team environment

Proficient in Microsoft Office and email management software

Education

High school diploma or equivalent; Bachelor's degree preferred

Tools

Email management software

CRM systems

Job description

Quantum Insights is seeking a highly organized and detail-oriented Email Handling Assistant to join our team on a full-time basis. As an Email Handling Assistant, you will play a crucial role in managing and responding to all incoming emails from our clients and customers.

Key Responsibilities

• Monitor and respond to all incoming emails in a timely and professional manner
• Organize and prioritize emails based on urgency and importance
• Draft and send out responses to emails, ensuring accuracy and attention to detail
• Forward emails to the appropriate team members for further action, if necessary
• Maintain a thorough understanding of our company's products and services to provide accurate information to clients and customers
• Collaborate with other team members to ensure consistent and efficient email communication
• Keep track of all email correspondence and maintain an organized email inbox
• Identify and report any issues or concerns raised by clients and customers through email
• Continuously improve and optimize email handling processes to increase efficiency and customer satisfaction

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred
• 1-2 years of experience in a similar role, preferably in a customer service or administrative position
• Excellent written and verbal communication skills
• Strong organizational and time-management skills
• Ability to work independently and in a team environment
• Proficient in Microsoft Office and email management software
• Familiarity with CRM systems is a plus
• Ability to handle confidential and sensitive information with discretion

At Quantum Insights, we value our employees and strive to create a positive and collaborative work environment. We offer competitive salary and benefits packages, as well as opportunities for growth and development within the company.

If you have a passion for providing exceptional customer service and are looking for a challenging and rewarding opportunity, we encourage you to apply for the Email Handling Assistant position at Quantum Insights. We look forward to hearing from you!