ECommerce Administrator

Performability Recruitment (Pty) Ltd; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic recruitment firm in South Africa is seeking a skilled individual to manage sales and e-commerce processes. The role involves overseeing product listings, ensuring pricing accuracy, and building strong relationships with online customers. You will handle order follow-ups and ensure timely dispatches while resolving queries effectively to maintain high customer satisfaction. Ideal candidates will have e-commerce experience and a strong focus on operational excellence.

Qualifications

• Proven ability to manage and enhance online sales processes.
• Strong focus on customer satisfaction and operational excellence.
• Experience in handling pricing and product data integrity.

Responsibilities

• Manage product listings ensuring accuracy and compliance.
• Monitor and ensure orders are dispatched on time.
• Resolve customer queries efficiently to maintain satisfaction.

Skills

Customer relationship management

E-commerce platform knowledge

Order management

Pricing accuracy

Job description

Responsible for managing the Sales and E-commerce process (Wholesale Distributors), from listing items, images; pricing, and following up on orders processed and lead times met, ensuring 100% accuracy and correct pricing, in line with each customer agreement.

The ability to build customer relations and Sales for Online, as well as Independent Stores.

This comprehensive role involves a mix of customer relationship management, platform and inventory oversight, along with a focus on maintaining and improving the overall online experience for business clients. It ensures both internal operations and external customer interactions are streamlined and successful.

Key Performance Purpose

1. Manage the Product Enrichment Process: Ensure items are listed with accurate images, descriptions, and pricing across online platforms.
2. Order Follow-Up and Lead Times: Monitor and ensure that all orders lead times are met, ensuring smooth customer delivery experiences.
3. Pricing and Accuracy: Ensure 100% accuracy in product listings and pricing, in alignment with customer agreements, reducing errors or discrepancies.
4. Query Resolution: Resolve both internal and external queries promptly, maintaining high levels of online customer satisfaction and operational efficiency.

Key Responsibilities

• Maintain strong relationships with corporate online customers, ensuring high service levels and satisfaction.
• Implement and drive strategies focused on increasing online sales, optimizing platform performance, and enhancing customer experience.
• Address and resolve customer complaints efficiently, ensuring timely responses and satisfaction.
• Serve as the primary point of contact for resolving customer inquiries related to products, orders, and services.
• Supervise the entire order process to ensure adherence to delivery lead times and resolve issues related to delays or incorrect orders.
• Administer price increases across all online customers in accordance with agreements, ensuring accuracy and timely updates.
• Follow up with customer service teams to resolve issues and track the status of orders.
• Ensure timely dispatch and delivery of customer orders, collaborating with transporters and warehouse teams to meet deadlines.
• List products on customer websites and marketplaces, ensuring data integrity and compliance with customer requirements.
• Manage stock files, edit incorrect data, and maintain product imagery and information across e-commerce platforms.
• Reserve stock for customers and ensure that stock is in saleable condition, managing from packaging to physical stock availability.
• Follow up on short-supplied lines and resolve stock-related queries.
• Manage the backend of the e-commerce platform, ensuring proper product uploads, accurate stock data, and smooth integration.
• Inspect online platforms for correct product information, imagery, and compliance with customer requirements.
• Liaise with debtors to release online purchase orders and assist in opening new accounts for customers.
• Prepare quotes and special deals for online customers, working closely with the Key account manager or representative of the account.
• Collaborate with various internal departments (sales, customer service, warehouse) to ensure seamless order processing and issue resolution.
• Handle any additional ad hoc tasks as required by management, including documentation, reporting, and communication.

Core Competencies

• E-commerce platform knowledge