Earthmoving Service Support & Warranty Coordinator

EnableSA Recruitment; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A recruitment agency is seeking a motivated Service Support Coordinator in Johannesburg, South Africa. This critical role focuses on managing warranty processes, coordinating technical meetings, and engaging with OEMs to deliver service excellence. The ideal candidate will possess mechanical knowledge in the Earth Moving Industry and be experienced in warranty processes. Strong organizational skills and a passion for technical service are essential for success in this position.

Qualifications

• 3+ years post Trade in the Earth Moving Industry.
• Exposure to warranty system processes.
• Understanding of maintenance in the Earth Moving Industry.

Responsibilities

• Manage and oversee the full warranty process.
• Coordinate monthly technical meetings with dealers.
• Engage continuously with OEMs for system management.
• Plan annual technical training schedule.
• Monitor and manage OEM Dealer KPIs.
• Support the Service Manager with operational needs.

Skills

Strong mechanical knowledge

Experience with warranty processes

Technical product knowledge

Education

Grade 12

Mechanical Trade Test

Job description

A recruitment agency is seeking a motivated Service Support Coordinator in Johannesburg, South Africa. This critical role focuses on managing warranty processes, coordinating technical meetings, and engaging with OEMs to deliver service excellence. The ideal candidate will possess mechanical knowledge in the Earth Moving Industry and be experienced in warranty processes. Strong organizational skills and a passion for technical service are essential for success in this position.