E-commerce Support Associate (Remote)

TalentPop App; Pretoria; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A modern e-commerce support company in Pretoria seeks an E-commerce Support Associate to provide stellar customer service. You will handle communication through various channels, assist with order tracking and product returns, and maintain detailed records. With a minimum of 1 year experience in remote customer support, strong empathy and communication skills are essential. This role offers competitive salary, bonuses, and the flexibility of fully remote work.

Benefits

Competitive salary

Paid time off

Comprehensive health and dental coverage

Flexible, fully remote work

Supportive team culture

Qualifications

• Minimum of 1 year of experience in a remote customer support role, ideally in e-commerce.
• Strong written and verbal communication skills.
• Familiarity with Shopify, Gorgias, or other ticketing systems is a strong advantage.

Responsibilities

• Handle all customer communication through various channels (email, chat, phone).
• Answer questions and resolve issues ranging from order tracking to product returns.
• Manage customer support tickets and maintain clear records.

Skills

Written communication skills

Verbal communication skills

Empathy

Attention to detail

Tools

Shopify

Gorgias

Ticketing systems

Job description

About TalentPop

TalentPop is on a mission to redefine what customer service means for modern e‑commerce brands. We don't just answer questions; we help build loyalty and trust. We're a fully remote team seeking a passionate and proactive individual to join our mission and become an integral part of our customer success story.

The Role

As an E‑commerce Support Associate, You'll Be The Go‑to Person For Our Customers, Providing Stellar Support And Solving Problems With a Friendly, Professional Attitude.

Responsibilities

• Handle all customer communication through various channels (email, chat, phone).
• Answer questions and resolve issues ranging from order tracking to product returns.
• Efficiently manage customer support tickets and maintain clear records.
• Stay up-to-date on new products and policies to deliver a consistent experience.

What You Bring

• A minimum of 1 year of experience in a remote customer support role, ideally within e‑commerce.
• Strong written and verbal communication skills.
• Familiarity with platforms like Shopify, Gorgias, or other ticketing systems is a strong advantage.
• A high degree of empathy, patience, and attention to detail.

Our Benefits

• Competitive salary with annual performance‑based raises.
• Paid time off and bonuses.
• Comprehensive health and dental coverage or a monthly health stipend.
• Flexible, fully remote work.
• A supportive team culture with opportunities for professional growth.

Remote Setup

• Your own computer or laptop (i5 processor or equivalent).
• A reliable, high‑speed internet connection (minimum 15 Mbps up/down).

When applying, use application code: CS

Ready to join us? If you have a passion for customer service and the skills to thrive in a remote environment, we'd love to hear from you. Apply now and grow with a team that values your work and your well‑being.