E-Commerce Sales Specialist

TalentPop App; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading e-commerce solutions provider is looking for an E-Commerce Sales Specialist to enhance customer interactions and increase sales. You will drive revenue by identifying upselling opportunities and implementing strategies for customer retention. The ideal candidate has a minimum of one year in sales, exceptional communication skills, and a proactive sales approach. Enjoy a competitive salary, comprehensive benefits, and a fully remote work setup with growth opportunities.

Benefits

Competitive compensation

Paid time off

Annual performance bonuses

100% work-from-home setup

Professional development opportunities

Qualifications

• 1+ year of remote/online sales and customer support experience.
• Comfort with e-commerce sales functions like upselling and cross-selling.
• Strong ability to build customer relationships.

Responsibilities

• Maximize sales opportunities and increase conversion rates.
• Implement strategies for recovering lost revenue.
• Provide customer engagement through various communication channels.
• Handle post-purchase concerns efficiently.
• Ensure every interaction reflects the brand’s voice.
• Analyze customer data to optimize sales processes.

Skills

E-commerce sales experience

Customer support experience

Persuasion skills

Self-motivated

Communication skills

Tools

Shopify

CRM systems

Job description

E-Commerce Sales Specialist at TalentPop App: Turn Conversations into Conversions!

At TalentPop App, we partner with cutting-edge e-commerce brands to transform their customer interactions from simple support into powerful revenue drivers.

As an E-Commerce Sales Specialist, you will be the driving force behind increasing sales, boosting retention, and delivering a luxury-level post-purchase experience that builds lasting customer loyalty.

If you are a proven sales professional who excels in the e-commerce space and has a knack for turning inquiries into opportunities, we want you on our team!

IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK!

To ensure your application is reviewed directly by the Recruitment Team, you must follow these critical steps exactly. Applications that do not choose 'Brand Concierge' and enter the correct code WILL NOT be reviewed.

• When selecting the position during your application, please choose “Brand Concierge” from the list of available roles.
• In the application form, you’ll be asked for an application code – please enter ECSS in that field.

What You’ll Do To Drive E-Commerce Revenue

• Maximize Sales Opportunities: Proactively identify and execute opportunities for upselling, cross‑selling, and product bundling to significantly increase conversion rates and average order value (AOV).
• Recover Lost Revenue: Implement successful strategies for subscription recovery, winbacks, and abandoned cart assistance to re‑engage customers and maximize retention.
• Concierge‑Level Engagement: Communicate persuasively with customers via phone, email, live chat, and SMS, providing expert product recommendations and resolving inquiries with a sales‑focused approach.
• Flawless Order Management: Handle all post‑purchase concerns (tracking, returns, and exchanges) efficiently, ensuring a positive experience that directly encourages repeat purchases and high lifetime customer value (LTV).
• Brand Advocacy: Serve as a true Brand Concierge, ensuring every interaction reflects the brand’s tone, voice, and commitment to world‑class service.
• Sales Insight Reporting: Accurately record customer data, analyze feedback trends, and collaborate with internal teams to continuously optimize the sales funnel and customer journey.

What You Need To Succeed (Requirements)

• 1+ year of dedicated remote/online sales and customer support experience.
• Mandatory E‑commerce Experience: Must have prior experience and comfort with e‑commerce sales functions (upselling, cross‑selling, subscription recovery, or abandoned cart assistance).
• Exceptional Persuasion Skills: A natural, proven ability to convert leads, close sales opportunities, and build excellent customer relationships through communication.
• Prior customer service experience via phone, email, or chat is essential; direct e‑commerce sales experience is a significant advantage.
• Familiarity with essential e‑commerce tools like Shopify, CRM systems, or customer engagement platforms is a plus.
• Self‑motivated, results‑oriented, and able to perform effectively in a fast‑paced, remote sales environment.

Your Remote Technical Setup Must Include

• A personal PC or laptop with an i5 processor or a higher equivalent.
• A reliable, high‑speed internet connection with at least 15 Mbps for both upload and download speeds.
• A quiet, distraction‑free, professional workspace suitable for taking calls.

The TalentPop App Advantage

• Competitive Compensation: Earn commissions on top of your base salary, plus annual performance‑based raises.
• Comprehensive Benefits: Paid time off and HMO health coverage or a generous monthly health stipend.
• Recognition: Performance and recognition bonuses for top sales achievers.
• 100% Work‑From‑Home: Enjoy a permanent work‑from‑home setup with zero commute.
• Career Growth: A supportive team culture with genuine opportunities for professional development and advancement.

Ready to use your sales expertise to drive significant growth for top e‑commerce brands? Apply now to become our next E-Commerce Sales Specialist at TalentPop App!