E‑Commerce Manager

Nestlé Nespresso SA; Randburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading FMCG company is seeking an E-Commerce Manager in Bryanston, South Africa, to drive the Direct-to-Consumer (DTC) business performance. You will manage digital platforms, ensure best-in-class customer experience, and translate global eCommerce strategies into local execution. Ideal candidates have a degree in Business or Marketing, plus 5-6 years' experience in eCommerce roles with proven leadership capabilities. Join to shape the future of eCommerce at this premium brand.

Qualifications

• 5–6 years' experience in DTC eCommerce or Digital roles, ideally within FMCG or premium/luxury brands.
• Solid experience managing digital platforms and customer journeys.
• End-to-end exposure to eCommerce operations including UX, CRO, CRM, digital marketing.

Responsibilities

• Drive DTC Business Performance & Customer Experience.
• Partner with Marketing, CRM, Supply Chain, IT to deliver integrated omnichannel initiatives.
• Own and manage the eCommerce P&L in collaboration with Finance.

Skills

Strong commercial acumen

Proven leadership

Stakeholder management

E-commerce operations

Performance analytics

Education

Degree in Business, Marketing, Digital, E-Commerce or equivalent

Job description

Job Title: E-Commerce Manager

Location: Bryanston

Company: Nestlé Nespresso

Qualifications: Degree in Business, Marketing, eCommerce, Digital or equivalent

Experience: 5–6 years relevant experience in eCommerce/Digital, with 2–3 years in a people or functional leadership role

Closing date: 29th January 2026

Position Summary

To drive Nespresso’s Direct-to-Consumer (DTC) business performance by owning and developing Nespresso-owned digital platforms (B2C & B2B). Translate global eCommerce strategy into local execution, ensuring best-in-class customer experience, sustainable growth, and strong commercial results across all digital touchpoints.

A day in the life of a E-Commerce Manager

• Drive DTC Business Performance & Customer Experience
• Own the performance of Nespresso’s DTC eCommerce platforms (B2C and B2B) in the local market
• Ensure continuous monitoring and analysis of digital performance (traffic, conversion, AOV, retention, CLV)
• Leverage consumer, market, and platform insights to identify growth opportunities and optimize the end-to-end digital journey
• Ensure a seamless, consistent, and premium customer experience across all digital touchpoints
• Lead activation plans to drive acquisition, engagement, and retention of the Nespresso consumer base
• Partner with Marketing, CRM, Supply Chain, IT, and Customer Service to deliver integrated omnichannel initiatives
• Ensure timely and high-quality execution of global and local campaigns, product launches, and promotions on DTC platforms
• Continuously collect feedback from consumers and internal stakeholders to improve the digital journey and conversion

Strategy, Innovation & Commercial Ownership

• Translate global eCommerce and DTC strategy into local market initiatives that drive profitable growth
• Identify and lead digital innovation opportunities, including platform enhancements, new functionalities, and testing of new business models
• Stay up to date with eCommerce trends, digital best practices, and competitor activity to maintain Nespresso’s premium positioning
• Own and manage E-Commerce business cases and initiatives, ensuring clear ROI and alignment with strategic priorities
• Collaborate closely with HQ and other markets to share best practices and align on roadmap priorities

Department & Management Responsibilities

• As a member of the local Management Team, contribute to strategic and tactical decisions impacting overall business performance
• Own and manage the eCommerce P&L, including revenue, margin, CAPEX and OPEX, in collaboration with Finance
• Ensure optimal resource allocation and investment decisions within the Operational Planning (OP) process
• Drive efficient ways of working in line with company guidelines and operational plans
• Act as the end-responsible for DTC eCommerce performance and results in the local market

People & Performance Management

• Attract, develop, and retain top digital talent through coaching, feedback, and structured development plans
• Build a high-performing, collaborative team with a clear sense of purpose and shared goals
• Set clear performance objectives aligned to business priorities and monitor progress using the PDP methodology
• Lead by example in terms of Nespresso Leadership Framework (NLF) behaviors and safety leadership
• Foster a positive, inclusive, and high-performance culture that reflects Nespresso’s values

What Will Make You Successful

• Degree in Business, Marketing, Digital, E- Commerce or equivalent
• 5–6 years’ experience in DTC eCommerce or Digital roles, ideally within FMCG or premium/luxury brands
• Strong commercial acumen with proven experience driving online sales and conversion
• Solid experience managing digital platforms, performance analytics, and customer journeys
• End-to-end exposure to eCommerce operations including UX, CRO, CRM, digital marketing, and platform optimization
• Proven leadership and stakeholder management experience
• Strategic mindset with the ability to translate strategy into execution

People are at the heart of our success – all 14,000 of them. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together

#Nespresso