Dynamics 365 Business Analyst

Pty; Johannesburg; On-site; ZAR 600 000 - 900 000; Full time

Job summary

A leading IT consulting firm in Johannesburg seeks a Dynamics 365 Business Analyst to enhance system integration and drive successful data migration projects. You will analyze existing financial processes, engage with stakeholders, and document requirements for the transition to Dynamics 365. Ideal candidates should have strong knowledge in Dynamics 365 CRM and experience with data migration, along with familiarity in financial processes. This role involves collaboration across teams to ensure seamless implementation and business continuity.

Qualifications

• Strong knowledge of Dynamics 365 CRM (finance and ERP).
• Experience with data migration projects.
• Familiarity with financial processes and ERP concepts.

Responsibilities

• Analyse how Sage is currently used, including financial processes, customer data, and integrations.
• Engage with finance, sales, support, and IT to understand pain points, workflows, and expectations.
• Compare current Sage functionality with Dynamics 365 and identify gaps, overlaps, or improvements.
• Define detailed functional and non-functional requirements for the new system.
• Create 'as-is' and 'to-be' business process flows.
• Work with technical teams to determine which data from Sage will move to Dynamics and how.
• Collaborate with stakeholders to shape the CRM to meet business needs.
• Advise which Dynamics 365 modules to use and necessary customizations.
• Help define roles, access levels, and ensure compliance with data governance policies.
• Validate migrated data for accuracy and completeness.
• Identify and document integration needs between Dynamics, Azure services, and other business systems.
• Create test cases, coordinate testing sessions, gather feedback, and drive defect resolution.
• Help prepare training materials and support onboarding of users.
• Help manage change impacts and assist in communication plans.
• Provide hands-on support during and after go-live to address issues and ensure business continuity.

Skills

Dynamics 365 CRM (finance and ERP)

Data migration projects

Financial processes and ERP concepts

Job description

Dynamics 365 Business Analyst

Johannesburg, South Africa | Posted on 01/09/2026

Responsibilities

• Understand current systems: Analyse how Sage is currently used, including financial processes, customer data, and integrations.
• Stakeholder interviews: Engage with finance, sales, support, and IT to understand pain points, workflows, and expectations.
• Gap analysis: Compare current Sage functionality with Dynamics 365 and identify gaps, overlaps, or improvements.

Documentation & Planning

• Document business requirements: Define detailed functional and non-functional requirements for the new system.
• Process mapping: Create "as-is" and "to-be" business process flows.
• Define data migration strategy: Work with technical teams to determine which data from Sage will move to Dynamics and how (format, structure, volume, etc.).

Solution Design Support

• Support system design: Collaborate with stakeholders to shape the CRM to meet business needs.
• Recommend modules & customizations: Advise which Dynamics 365 modules to use and where customization or Power Platform extensions might be needed.
• Security & compliance: Help define roles, access levels, and ensure compliance with data governance policies.

Migration & Integration Oversight

• Coordinate data migration efforts: Validate migrated data for accuracy and completeness.
• Define integration points: Identify and document integration needs between Dynamics, Azure services, and any other business systems.

Testing & Training

• Support UAT (User Acceptance Testing): Create test cases, coordinate testing sessions, gather feedback, and drive defect resolution.
• Training facilitation: Help prepare training materials and support onboarding of users to the new system.

Change Management & Post-Go-Live Support

• Change readiness: Help manage change impacts and assist in communication plans.
• Go-live support: Provide hands‑on support during and after go‑live to address issues, gather feedback, and ensure business continuity.

Ideal Skills/Experience

• Strong knowledge of Dynamics 365 CRM (finance and ERP).
• Experience with data migration projects.
• Familiarity with financial processes and ERP concepts (to understand Sage).