Dynamic Call Centre Operations Leader

Bebeeexecutive; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading company in call centre operations is seeking an experienced leader to develop and implement operational strategies. This role involves collaboration with senior executives and oversight of call centre operations across markets. The candidate must have a proven track record in managing high-volume customer service operations, possess key leadership skills, and be financially savvy. Excellent communication and analytical skills are essential to drive growth initiatives and motivate teams to achieve KPIs.

Qualifications

• Extensive experience managing high-volume customer service or call centre operations.
• Ability to motivate teams towards delivering KPIs.
• In-depth understanding of financial metrics and levers.

Responsibilities

• Develop, implement, and maintain operational strategies.
• Collaborate with senior executives to shape business strategies.
• Oversee call centre operations ensuring exceptional service delivery.

Skills

Leadership skills

Commercial acumen

Analytical abilities

Effective communication skills

Results-driven mindset

Job description

We are seeking an experienced and skilled leader to fill a critical role.

Job Description Develop, implement, and maintain operational strategies that align with the company vision.

Collaborate closely with senior executives to shape business strategies and drive growth initiatives.

Oversee call centre operations across local and international markets, ensuring exceptional service delivery, efficiency, scalability, and continuous improvement.

The successful candidate will have extensive experience managing high-volume customer service or call centre operations.

They should possess excellent leadership skills, commercial acumen,a results-driven mindset,

strong analytical abilities , effective communication skills,

and the ability to motivate teams towards delivering KPIs .

An in-depth understanding of financial metrics

and levers is essential as well as experience working in dispersed teams.

Duties & Responsibilities